We checked in late after a long flight. After arriving at our room we saw we were given a king bedroom instead of 2 queens, which i had booked and paid for. Called to the front desk and was told that they were fully booked and had no queen rooms to give us...confusing to me as I had booked 2 queens and was never told at the front desk before check in that they didn't have the room we'd booked available. The man I spoke with at the desk told me the best he could do is a partial refund. In the morning when we went to the desk about the refund I was told only the manager could process a refund and she wasn't in that day. I was given her card and told to call the following day. I called the following day, and the day after that, and two days after that, and was always told the manager was unavailable, was on lunch, was out checking on rooms etc. Staff refused to take a message and told me I'd have to keep calling back. I've now given up on the refund, which I think was their goal. I won't be staying there again, nor would I encourage my friends or family to.