Book Emerald Bay hotels

The room was clean but there was no daily house cleaning unless you called. I called on day two for towels and coffee, stayed on hold for 20 minutes, had to call back later, they said they would be right up we waited for 45m and they never showed. I have 2 small kids and we were waiting to go eat so that was a big inconvenience. The local big arcade was closed for renovations. The hot tub was closed for renovations even though it said online it was open, I booked that specific hotel so me & the kids could swim inside. Just all around more was closed than open & I would like a credit for my stay to maybe have a better experience there next time. our travel time was over 6 hours there and over 5 hours home. please let me know what you can do to make this better.

Everything was perfect

Great staff and location Spacious rooms

I would not recommend staying in this hotel. The Wi-Fi did not work. We had issues with our TV and had to reset it a few times. The place looks nice in photos and from the outside, but from the inside it smelled old and rotten. We had to leave the windows open to air it out. It was absolutely terrible. Everything was outdated. It’s great that it’s a pet friendly hotel but if you don’t have a pet, then you’re dealing with pet hair and dander and the area they provide for them to relieve themselves that smells horrible. We attempted to request for our resort fees to be waived due to these issues and they denied our request.

The hotel was bad connection the elevator smell like smoke. It was very loud people making alot of noise outside .

The room was a good size and having two bathrooms was very convenient. It is an old hotel so there are obvious wear and tear. However, I didn't understand why the sheets on the bottom where the mattress box is had rips and holes around it. And, the night stand was sticky as if it wasn't properly cleaned. The location was very convenient. The gondolas were less than a 5 minute walk away as well as the shops and restaurants. My biggest complaint is when I removed the privacy sign, housekeeping didn't come in to clean the room, take out the trash, or bring in new towel and toiletry. I was not feeling well that day and i had to go to the front desk 3 times before they sent clean towels. If housekeeping or front desk would pick up the phone, I wouldn't have to keep going downstairs. I called them more than ten times and no one picks up.