Book Emerald Bay hotels

Big room

Staff was great. The room was very nice and the property was just a short walk from the the main strip and the lake.

The staff and housekeeping crew were very friendly, everyone at the front desk has been very kind. The breakfast was okay for what we paid. A bit unhappy about the unripe fruit and lack thereof, but there was still a decent variety. I'm not happy about the cleanliness of the buildings themselves. On a Monday we saw a child spill syrup and on Tuesday the spill was still there. The carpets were definitely nasty and we saw quite some bugs, however we know that's not a regular housekeeping task. A cleaning crew for the hallways would go a long way. Our room was pretty clean, but it did have weird red stains/splashes on the ceiling. Even though I'm not in love about the cleanliness of the place, I'd honestly stay again. The bedding was clean, the hot tub fully functional, fridge great, and again very kind and attentive staff!

Great location across from Lake Tahoe. Busy road. Not a walkable area to town. The front desk person was incredibly helpful abd accommodating. Very comfortable room with views. Awesome hot tubs. Felt like home. Very clean. I loved the double sinks and large dressing area.

Rude front desk staff charged my card twice and proceeded to be lost about my hotel breakdown on price

Akter my husband and I waiting line to check in for about 45 minutes, we were told that the hotel did not have our reservation. There were three clerks checking in hundreds of guests and it was so chaotic. We called a Hotels representative and all the people that helped us were amazing. They tried to call the hotel and talk with someone, but was either hung up on or no one answered the phone. Luckily, we only lived about 90 minutes away, so were able to drive home after the event we came to attend. The staff did not seem to care that we had a reservation, and they made no effort to assist us with another room or suggestions of where to stay. I understand the hotel was busy and they said they were fullI, but their customer service skills were nonexistent! The hotel was under contraction, so that added to the chaos as well.