I’ve stayed at Basecamp South Lake twice a year for business and always had great experiences — until this recent trip. Unfortunately, my reservation was lost, and the front desk staff showed no empathy or willingness to help. Their attitude was essentially, “it’s not our problem,” and they refused to work with the website I used to resolve the issue. I was left without a room and had to find another hotel at the last minute. Sadly, after years of staying here, I’ll be looking for a different place for future visits.