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Quality Inn Elgin I-90

2.5 star property

Photo gallery for Quality Inn Elgin I-90

Free daily buffet breakfast
Premium bedding, desk, iron/ironing board, free cots/infant beds
Lobby
Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

View map
500 Tollgate Rd, Elgin, IL, 60123
  • Place, Advocate Sherman Hospital
    ‪4 min drive‬
  • Place, Sherman Hospital
    ‪4 min drive‬
  • Place, Santa's Village
    ‪6 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪30 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Double Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(11 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Double Bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

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Quality Inn Elgin I-90 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 369 out of 1000 reviews
Rating 8 - Good. 319 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 79 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Aug 2025

8/10 Good

Rafal, Palatine

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Amenities
Clean and quiet
Stayed 1 night in Aug 2025

2/10 Terrible

Aaron

Liked: Cleanliness
Disliked: Staff & service
5 times I walked out of my room and 5 times my key card wouldn't work. I had to go down 5 times to keep having them reset my card
Stayed 1 night in Aug 2025

2/10 Terrible

Soledad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very hot, never felt to cool & the bathroom towels towels very warn ou, pillows small & flat. Will never stay here again
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Good!!
Stayed 1 night in Apr 2025

6/10 Okay

Michelle

Stayed 1 night in Jul 2025

4/10 Poor

Donna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has seen better days. The air blowing out of the air conditioning unit in the room, smelled dirty, and musty. Carpets in the hallways were very dirty. There were stains all over the wall in our room from something spilled from a previous customer.
Stayed 1 night in Jul 2025

10/10 Excellent

ALEXANDER

Stayed 1 night in Jul 2025

2/10 Terrible

Patii

Disliked: Cleanliness, staff & service, property conditions & facilities
El inodoro no servia y no tuvimos servicio de baño durante la estancia. El recepcionista argumento que no tenia mas habitaciones disponibles y que no podia hacer nada
Stayed 1 night in Jul 2025

10/10 Excellent

Syed Danial, Richmond Hill

Stayed 5 nights in Jul 2025

4/10 Poor

Justin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet seat & lamp were broken! also we got first floor and window did not even have a lock so anyone can open from the outside!
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrei

Stayed 1 night in Jul 2025

10/10 Excellent

Oleksiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Eunice

Disliked: Cleanliness, amenities, property conditions & facilities
found a bed bug
Stayed 3 nights in Jul 2025

10/10 Excellent

Jordan

Stayed 1 night in Jul 2025

10/10 Excellent

Jacob

Liked: Amenities, property conditions & facilities
Very clean and respectful
Stayed 1 night in Jul 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Tracey L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seriously, skip this property!

When we arrived, all was fine, but when we went to bed in what could be more described as a Twin XL mattress and not a Queen, it was beyond uncomfortable. We tossed and turned all night. When we were trying to get ready, we realized there was ONE washcloth, which was filthy, and two towels. I booked the hotel for four people (two adults and two kids). When my husband went to the front desk to ask for towels, the clerk acted annoyed and told him that they were out of towels at the moment. Out of towels! At a hotel! She basically told us we had to wait until some were clean. Luckily, it didn't take very long. I am assuming there were already some that were clean, and the clerk hadn't been updated. Also, as I was getting into the shower, I noticed that the shower curtain rod was about to fall out of the wall (see picture). Since the rod was not secured, the curtain kept sliding down towards the center of the rod and popping open, and my clothes that were on the tank of the toilet got wet, as the shower water was bouncing off of me and spraying my clothes. I should have known by the condition of the office chair that they don't take great pride in appearances. I was supposed to stay at this hotel next weekend as well, but I have already canceled the reservation. Apparently, "quality" is only in the name of the hotel. If I could ask for a refund, I absolutely would.
Their version of a clean washcloth.
Shower curtain rod hanging on for dear life.
"Well-loved" office chair that left specks of black "pleather" on your clothes after sitting in it.
Stayed 1 night in Jul 2025

10/10 Excellent

Ethan

Stayed 3 nights in Jun 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 2 star hotel so I’m not expecting pristine conditions. When we got to our room, it did smell like smoke but we asked to move and the new room smelled fresh and had no hint of smoke for the 5 nights we stayed. The housecleaning staff were very helpful and kind. The hot breakfast was good and convenient. It was a convenient location for us, with a gas station and restaurants close by. I would stay again.
Stayed 5 nights in Jun 2025

4/10 Poor

stuart

Disliked: Cleanliness, room comfort

Horrible odors

Room had a musty odor and the bathroom smell I can't even describe, I had to hold my breath and cover my nose and mouth just to use the toilet. I never used the shower. The AC was kicking out a horrible musty smell every time it went on, I had to cover my nose with my pillow because of the bad air it was kicking out, I think the air filter needed to be changed or the unit cleaned. I slept about an hour then got up and left. Room was clean and bed was comfortable but the smells were horrible.
Stayed 1 night in Jun 2025

6/10 Okay

Kristin

Travelled with family
The hallway carpeting was dirty. While the room was clean, there was a persistent, musty odor. We think that it was from the air conditioning unit. It really looks like it needs a cleaning.
Dirt and dust in heater/air conditioner
Water damage around the window
Peeling paint
Stayed 1 night in Jun 2025

10/10 Excellent

LaQuell

Stayed 1 night in Jun 2025