I paid for a room for one night in advance at the Branding Iron Inn in Dubois, WY. We arrived later and really tired from hard driving (10:30 p.m.) and the office was closed (understandable). They had an after hours number to call posted on the door and the last 3 digits were smered and could not be read. Is this by accident ? I think not. Manged to find a spot in town with cellphone reception and looked up their phone number, found it and called. Office did not pick up. Left a message on their voice-mail, they never responded. Spent the night sleeping in my car in their parking lot. Next day, they never called back regarding the message but saw fit to keep the money I paid for the room. Not a word from them. Poorest customer service I've experienced in nearly 6 decades of life. I never got inside a room obviously, but from the outside I wasn't impressed. There are nicer places in town that might even let you in the room you paid for. I regret not be able to leave a less than one star rating.