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The front desk manager (Cory Jackson) was fantastic, upgrading me to an executive suite when availability allowed it. Their service was great all the way around. Everyone was super friendly. Only knock was that there weren’t any valets or bellhops to receive me at the door and help me with unloading luggage and getting it to my room.

Perfect atmosphere for our stay in wonderful Golden Colorado.

Excellent

Breakfast staff are excellent

This was my first time visiting Black Hawk, and I planned the trip last minute to get away and recharge from the chaos of everyday life. My experience at Ameristar was exactly what I needed — a true breath of fresh air. My family and I run a dude ranch guest resort, so I naturally pay close attention to service and hospitality wherever I go. The staff at Ameristar were some of the most genuine, friendly, and professional people I’ve encountered. Every interaction felt real, welcoming, and delivered with pride — something that’s become rare these days. One morning, I accidentally overslept and didn’t realize it was already 4 PM, well past the 10 AM checkout. I expected the worst when the manager knocked on my door, but instead, he was simply checking to make sure I was okay. That level of concern and care meant a lot. We ended up having a great conversation, and I even decided to stay an extra night. If I could give them 10 stars, I would. Ameristar exceeded all expectations — I’ll definitely be back

Excellent hotel, great location if you’re going to Red Rocks