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The beds are uncomfortable and pillows are flat

It was a nice room the only thing I didn't like was the fire alarm going off in the night and having to go all the way down upstairs and wait by the bus stop just to come to find out that it was 8th floor not 6th floor so I could've stayed in my room the entire time.. it was loud and cold and annoying and then nobody even told us what you do I feel like they need to be more on top of it if they have fire like that they need to walk to each room and tell them they need to leave the floor that just let the fire alarm to it

we had an issue with our 20 year old not being allowed at the pool at 7pm. They said it was adults only. In Colorado 18 is considered an adult. In addition our family seemed to be the only people “carded” to get in the pool. Sadly our son left the hotel and drove home because there was nothing for him to do so we wasted money on having a second room. When we complained the next morning, the extremely rude “casino manager” that we escalated to told us “This is a casino, we cater to people over 21, not families” and then yelled at me that she was not talking to me, only to my husband. We asked to speak to the next level up who seemed surprised that an adult in Colorado is 18 and while she was also unwilling to help us, she has said the general manager will be calling us. All in all it was the worst customer service I have ever had. So if you are looking for some fun times with your family, don’t go to this hotel. I have never been treated so poorly in what was supposed to be a nice hotel.

Need microwaves in rooms

Unbelievable!! Will be back!!!!! Everything is perfect here!

Staff at check in was EXTREMELY rude and unkind, all other staff was amazing. Young kid checked me in and was disrespectful and dismissive.