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The Air Conditioner was not working and the room was very hot. I notified the front desk and about an hour later, someone arrived with a fan. I was told that the air conditioner "tower" was down and they were awaiting a repair. Also, why the shower glass has a porthole window in it is beyond me. Every time we took a shower water would spray outside into the bathroom.

We stayed here for 4 nights for our honeymoon. We don’t gamble and mostly came for the spa and hotel. The food was AMAZING, especially at the Timberline Grill. We got a 50 minute couples massage and it was a weird but wonderful experience. They gave us complimentary mimosas and espresso that was heavenly. The reason I say it was weird is that they had a man massage me and a woman massage my husband. Pretty awkward but neither of us get professional massages often at all. I’ve only had one before and it was my husbands first time ever getting a massage. Quite the experience! The hotel rooms don’t come with a microwave but they’re available at request. They’ll charge you $8 for the microwave for the duration of your stay. Worth it though so I could heat up my $85 steak lol. The in-room dining was amazing from the Fireside restaurant. The omelettes are amazing and so are the breakfast potatoes. Especially with hot sauce. We also walked down to the Monarch Chophouse and spent $300 on dinner. HOWEVER, it was THE BEST most decidant meal I have had in all my 25 years on this earth. I would recommend that place for anyone. They took my gluten allergy very seriously and even brought GF bread to us. An absolutely amazing experience.

There is an additional fee of $55 a day for parking. The pool wasn't working.

Excellent hotel

Friendly staff.

Worst stay on my 4-star hotel list. It didn’t feel like a 4-star hotel at all. All of the staff were unprofessional and unwelcoming. It started with them messing up my reservation, and they blamed it on a new employee. I understood because mistakes happen, but the experienced employees over the next few days were even worse and had no intention of resolving any issues. In the end, the new employee was actually the most helpful one.