We were disppointed. Overall it was ok however we noticed the room was not that clean, carpet wasnt getting vacuumed and if it was, it was not very good work. One day the elevators went out and woke they had someone working to fix it, there was no communication about it, sowe were late for an appointment (we were on the 14th floor) waited and waited until another customer told was they had waited a long time and decided to walk. I called the front desk to get information about ETA and the women asked if she could call me back. I could not wait for a call so i said no, I just want to know what is going on and how long are we looking at. She hung up on me. One elevator came after a long wait and we ended up taking uber to try to make out tour on time. As I later told the front desk, I know they do not have control over the elevator breaking down, I was upset at the lack of communication and then being hung up on. Next problem- found a bug in the room, alive. Told the front desk and they were sorry, on both complaints and gave me 1 vochure for a small coffee (there were two of us in the room).