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Cozumel Hotel & Resort - All Inclusive

3.5 star property

Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Exterior
Deep-tissue massages, massages on the beach
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(242 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a painting, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
Cozumel
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.0 out of 5, Very good, 1,107 reviews
The price is AU$298
includes taxes & fees
14 June - 15 June
Allegro Cozumel All Inclusive

About the area

Cozumel

A stay at Cozumel Hotel & Resort - All Inclusive places you in the heart of Cozumel, a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park. .This all-inclusive hotel is 5.1 mi (8.2 km) from Chankanaab Beach Adventure Park and 8 mi (12.9 km) from Paradise Beach.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • San Miguel Church - 3 min drive - 2.2 km
  • Cozumel Museum - 4 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Monkey Bar - ‬1 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 179 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 606 out of 1401 reviews
Rating 8 - Good. 399 out of 1401 reviews
Rating 6 - Okay. 221 out of 1401 reviews
Rating 4 - Poor. 98 out of 1401 reviews
Rating 2 - Terrible. 77 out of 1401 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nestor

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Dec 2025

8/10 Good

Ashley Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at bar and breakfast / lunch & dinner were kind.
Stayed 6 nights in Feb 2026

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Food was not very good at the resort - breakfast & lunch were ok, dinners were terrible & we often ate off site.
Stayed 7 nights in Feb 2026

10/10 Excellent

Joshua

Stayed 5 nights in Jan 2026

8/10 Good

Nickolas, Shelby Twp

Travelled with family
Liked: Cleanliness, property conditions & facilities
The dive shop was great
Stayed 6 nights in Feb 2026

2/10 Terrible

LAURA

The food was terrible
Stayed 4 nights in Feb 2026

6/10 Okay

Brenda

Travelled with group
Disliked: Property conditions & facilities
It was average nothing special. The service was average maybe a little bit lower than average. I would say the maid service was very poor. The food you will have some good days and some bad days. The weather was bad and we still had to eat outside for all inclusive and most people were in their winter coats. Complain to management along with several other families but they did nothing.
Stayed 9 nights in Jan 2026

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The hotel has nice amenities. Yesi, Suni, Pepe and Juanita did a good job trying to engage people in activities. They were lots of fun! The servers all were helpful and attentive to us including Arturo, Manuel, Valentin, & Juanito. The only complaint was food at times was lacking. Some alcoholic drinks were not very good, poorer quality alcohol. Lastly, the air fresheners in halls and bathrooms was way too powerful. Just unplug them or turn them way down. Thank you for a nice stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
They were all great!
Stayed 4 nights in Feb 2026

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
The food at resort was really bad, not hot, keep running out ot things. Salad bar with no lettuce. Pizza and Pasta night with no pizza. Half the time you did not know what you were eating. Breakfast with no oatmeal. Food just did not taste good.
Stayed 3 nights in Feb 2026

8/10 Good

Brian T

Stayed 7 nights in Jan 2026

6/10 Okay

Vanika

Travelled with family
Liked: Cleanliness
The resort is in a great location—very close to shops, attractions, and nightlife. It’s also super convenient to get around using bikes, and there are plenty of options to rent scooters and jeeps, which made exploring easy and enjoyable. Unfortunately, the customer service seriously took away from the experience. The waitstaff, especially at the pool bar, were consistently rude and inattentive. Getting drink refills required asking multiple times, and even placing a food order was a hassle. On one occasion, we ordered food at the pool and waited for a long time. When my husband finally flagged down the waiter to ask about our order, she caught an attitude and told us we never ordered. We reminded her that we did and that she had written it down. Eventually, she returned with only half of our food. When we asked about the fries that were missing, she told us there were no fries left and that they were closing in 10 minutes. No apology, no effort to make it right. Staffing seems to be a major issue, particularly in the pool area. They should hire more employees to better accommodate guests, as the current setup clearly isn’t working. We also had issues with basic room service. We called the lobby to request face towels, but they never arrived. I ultimately had to go down to the lobby myself to ask for them. Overall, while the location and transportation options are a big plus, the poor customer service and lack of responsiveness make it hard to recommend this resort.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sudhir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly it’s not bad for the price.
Stayed 4 nights in Feb 2026

10/10 Excellent

david

Stayed 1 night in Feb 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
Vše v pořádku.
Stayed 6 nights in Jan 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
All was OK.
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Stayed 7 nights in Nov 2025

8/10 Good

ANDREA

Room was clean, staff always happy and helpful. Buffet is small but always found something to eat. Fresh made omelets every morning. Convenient location and close to 7-11 and Chudraui. Easy to get taxi at taxi spot in parking lot. Very relaxed atmosphere. Would stay again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Edilberto, Oak Lawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and made sure we had a great experience staying at this Hotel and Resort . Conveniently very good with all the amenities and away from noisy spots .
Stayed 4 nights in Feb 2026

6/10 Okay

Jeffrey Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First room had a strong smell. But the staff worked with us to get relocated to another room Staff was friendly and helpful. Plenty of food choices.
Stayed 7 nights in Dec 2025

8/10 Good

Chevonne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the resort was very clean with very friendly staff. I enjoyed the option for snorkeling and the pool area was beautiful. Cumfy beds and a wonderful assortment of mixed drinks was a nice added touch. Also the snack bar was delicious. Unfortunately the water pressure in the room was very low and the buffet options would have benefited from more selection.
Stayed 4 nights in Feb 2026

8/10 Good

karen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Cozumel Hotel and Resort. The hard working people at the resort make it special. Thank you Cornelio, Valentin, Sylvia, Estella, Gabriella, Manuel, Alexandor, Pedro, Daniel, Alexis, Juanitta and many others. The shows were lots of fun, Maya, Fire, International Dance. We enjoyed the speciality dinners, dinners by the pool and ocean. Perfect place for snorkeling and scuba. (saw a huge ray, needlefish and lots of little fish when the weather coorperated.)
Stayed 14 nights in Jan 2026

10/10 Excellent

Stephen A McKinney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the only place we stay now when we visit Cozumel. I have come to island 5-6 times and found this place the on my second trip. The staff is always friendly, the food is good, great ocean access for snorkeling or a shore dive and the rooms are always clean. It's only about a 15 minute walk to downtown and if you want to rent a scooter or book an excursion, there is always someone there to help you. I would definitely recommend.
Stayed 8 nights in Jan 2026

10/10 Excellent

Norma

Stayed 5 nights in Jan 2026

6/10 Okay

Helaine M, Moundsview

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unfortunately, there were several recurring issues that significantly impacted the quality of my stay. Throughout my stay, the resort frequently ran out of basic bar supplies. Beer was unavailable for three days, and on one day there was no Kahlúa or mint available for mojitos. In addition, the bar ran out of clean glasses, and guests were asked to walk around the pool collecting used glasses so they could be washed and reused. The food quality was also disappointing. Every day there were eggshells in my scrambled eggs, and I have photos documenting this. None of the buffet food was served hot; everything was lukewarm to cold, even when arriving right when the buffet opened. While the food at the pool area was better, the service was extremely slow, and I often saw plates of food sitting for long periods before being delivered to guests. There were also maintenance and comfort issues. On a couple of days the pool water level was low, and visible buildup and debris were noticeable along one side. At one point the ping pong table was painted while guests were sitting nearby, and the fumes were overwhelming. One morning there was no coffee available at all. The special dinner lasagna was particularly poor; the sauce tasted like plain tomato soup and was not appetizing. Additionally, many of the mixed drinks had a very unpleasant rubber-like taste, making them undrinkable. Staff was great and the grounds are nice. Pool best! Will stay there again but not all inclusive!
Stayed 10 nights in Jan 2026