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Cozumel Hotel & Resort - All Inclusive

3.5 star property

Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Deep-tissue massages, massages on the beach
Lobby
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(238 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.1 out of 5, Very good, 1,091 reviews
The price is AU$351
includes taxes & fees
24 Apr - 25 Apr
Allegro Cozumel All Inclusive

About the area

Cozumel

A stay at Cozumel Hotel & Resort - All Inclusive places you in the heart of Cozumel, a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park. .This all-inclusive hotel is 5.1 mi (8.2 km) from Chankanaab Beach Adventure Park and 8 mi (12.9 km) from Paradise Beach.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km
  • Cozumel Museum - 3 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Chilangos - ‬11 min walk
  • ‪Subway - ‬10 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Palapas Bar - ‬6 min walk
  • ‪El Chef Ángel - ‬19 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Make yourself at home in one of the 179 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 578 out of 1324 reviews
Rating 8 - Good. 375 out of 1324 reviews
Rating 6 - Okay. 205 out of 1324 reviews
Rating 4 - Poor. 90 out of 1324 reviews
Rating 2 - Terrible. 76 out of 1324 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Abhinav

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was quite modest in terms of its look and feel. The staff, barring a few, were mostly rude and unhappy. The rooms & beds were pretty small and the toiletries were poor quality. Worst of all, the food was sub-standard and pathetic, as was the quality of alcohol - the only palatable meal was breakfast which was basically freshly made eggs and fruits for us. They used to run out of bottled water every day and asked us to refill older bottles. We have stayed in several all-inclusive hotels over the years, but this one has to rank as the worst experience ever and surely not recommended.
Stayed 5 nights in Dec 2025

2/10 Terrible

Marwa

Travelled with family
Disliked: Amenities, property conditions & facilities
Room is ver poor for a 4 stars hotel, when we first checked in there were not even a chair in the room and furniture is poor in quality. Food variety is ver limited and there was only one restaurant working at a time
Stayed 5 nights in Dec 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, taking a tunnel under the main street to the beach area and snorkeling right from there. We snorkeled as far south as the ferry pier a few times, was very convenient. We borrowed the included bikes and went about 2 miles south (to the marina) and pretty far north as well. Very nice to walk 4-8 blocks to two grocery stores and the main square. You can catch a cab right in the parking lot. We took a cab most days for scuba and they were all friendly and charged the expected rate. The food here is buffet style, it is clean and well prepared but not very interesting. Same for the drinks, it's pretty much the all inclusive basics and nothing special. The shows were also pretty average. That said for the price you can't expect much more. You can take those savings and go elsewhere for a luxurious meal or a drink you might post a picture of on insta. Everyone seemed pretty happy with the resort, and many people in the hot tub were return visitors. If you are a foodie, or want pictures of food for whatever, this isn't the place. Also, no drinks (alcohol or otherwise) in the room fridge, or snacks for that matter, but the grocery is right down the street.
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Dec 2025

6/10 Okay

George M

Travelled with family
Very good location, 10 minutes from the airport, good friendly staff and services, good snorkeling location, some staff in food court has some attitude issues, front end manager and staff are very helpful, they were able find my lost sunglasses, good housekeeping staff and service, Beware of the services at the lobby- especially the car rental service, very bad customer service , the rep name louis- he is very conning, try to cheat us with the service, then cancelled the car, we lost day, I never recommend the car rental in the lobby, the place need good renovations to attract the customers, and good entertainments,
Stayed 5 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Cleanliness of rooms. Staff was super polite. However breakfast staff seemed ignore people at times which was very disappointing. Lots of space around the pool!
Large pool
Stayed 7 nights in Dec 2025

10/10 Excellent

Hernan Geovany

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing 🙌
Stayed 6 nights in Dec 2025

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was good! I think management of expectations is important, it is very, very small. No complaints about the room, AC worked great, but it’s very no frills. Not a lot of food variety but it was good food. Pleasant staff, convenient location. If you like a bigger resort with lots of food options, this won’t be for you. In one week the restaurant was only open once leaving only the buffet. Great for divers/snorklers.
Stayed 7 nights in Dec 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, when you check out at noon on your last day you can use the facilities but you will pay cash for anything you concume!
Stayed 2 nights in Dec 2025

6/10 Okay

Hiu Tim

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Room : bedsheet & towel not very clean, water a bit smelly , TV bad signal , room are not soundproofed, can hear people talking from hallway and pool, construction work during napping time Staff : they are good , kind & helpful , smiling face always Amenities : no WiFi in room, free snorkeling tools can be borrow, swimming pool clear & clean, foods are drinks are not bad
Stayed 5 nights in Dec 2025

8/10 Good

Steven Wayde

Liked: Cleanliness, property conditions & facilities
all good
Stayed 7 nights in Dec 2025

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness
No hot water one evening. Took several attempts at the desk before concern was addressed,
Stayed 7 nights in Dec 2025

8/10 Good

Jaimie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are frequent guests of this property. This stay was pretty typical... amazing staff, great pool, very enjoyable "beach" area. Anybody that's looking for a budget friendly place to stay, that's an easy walk to great shopping and restaurants while also offering a super friendly and accomodating staff, should def consider Hotel Cozumel & Resort. We'll be back in February!
Stayed 14 nights in Dec 2025

8/10 Good

Michael

Stayed 3 nights in Dec 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Dec 2025

10/10 Excellent

Berlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and helpful. The building and grounds were kept clean and in good order. The food was good and the selection was adequate. The rooms facing the street are a bit noisy from the traffic at night. They also take care of insect and vermin pests as I did not see any. There is no beach to speak of as the water gets deep right away, but there is easy access to wonderful snorkeling or diving. I would stay at the Cozumel Hotel and Resort if I visit Cozumel again.
Stayed 10 nights in Dec 2025

10/10 Excellent

Kyle

Stayed 7 nights in Dec 2025

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a lovely trip! All of the staff were friendly & helpful if needed. Our room was spotless on check in and when cleaned during the day was always supplied with plenty of towels and soaps if needed. The food was pretty good, and drinks were always amazing. Especially loved the walkway across to the beach and buffet area. We took part in some of the daily activities and night entertainment and really enjoyed the staff running those events welcoming everyone in to play. Can’t wait to visit again
View from our patio early morning
First night Italian - main course à la carte
First night dessert à la carte
Stayed 7 nights in Dec 2025

10/10 Excellent

Alondra Castro

Stayed 3 nights in Dec 2025

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, amenities
Staff was friendly. Food and drinks good
Stayed 5 nights in Dec 2025

10/10 Excellent

Darren

Stayed 7 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all amazing! The room was exactly what we wanted; clean and quaint. See you next year! Dennis and Shelagh Dufour Canada
Stayed 8 nights in Dec 2025

6/10 Okay

Steve, Urbandale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food quality was only fair. The food options at the buffets were repetitive. Basically the same limited options everyday. It’s an older Cozumel classic, we tried it due to the close location to town. Will not be back.
Stayed 7 nights in Dec 2025

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly staff. Wish they would inprove room wifi
Stayed 4 nights in Dec 2025

8/10 Good

Dunia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected! Drinks are always great and service is great! They are wonderful happy to help always and cleaned the room every single day! We never needed something and AC unit was freezing nice pool space not too many people! Food does repeat itself but it was satisfying for us
Stayed 6 nights in Dec 2025