2/10 Terrible
Richard
5 June 2025
Disliked: Cleanliness, property conditions & facilities
Unfortunately, I didn’t like anything at this property. First and foremost, they did a lot of carpet cleaning before I checked in and was given a room with wet carpet and a carpet fan blowing on it. I asked for a different room and was given something closer to the lobby. This room too had damp carpet and felt very humid with a wet dog smell and damp carpet. I sat in the room for at least 30 minutes and the funky smell starting to affect my sinuses in a bad way like everything was closing off. I spoke to a manager and explained that the carpet cleaning was affecting me very negatively and that I couldn’t stay. I knew that if I stayed I would not get any sleep and would be worse off in the morning. The manager insisted on showing me a third room, but frankly I didn’t want to tour the entire hotel until I found a good room. I asked for a refund for the night and was denied. It was so bad that I was willing to eat the cost of the room for the night and go somewhere else. I’m sure they thought I was lying, but I think I proved that I wasn’t because I was willing to take the financial hit for the night. Very disappointed! I work as an AGM in a best western for 15 years and am amazed that they would allow this property to operate this was.
Richard
Stayed 2 nights in May 2025
