2/10 Terrible
Kate
29 Oct 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very musty smell upon entering. The biggest issue I had was that at 3am the second night I went to get up to use the bathroom and was greeted by a giant roach. I did manage to take a photo as he was scurrying away but I brought it to the attention of the front desk and checked out around 3:30am. They did not sound/look surprised by my statement which is truly alarming. I called to complain and the hotel said it was out of their hands since I booked third party. I had many back and forths with Expedia who got on record that the hotel manager said it was a “false claim” and denied a refund. I was confused by this because I had it in an email that the manager himself contradicted his claim saying he authorized a refund. Eventually I got it taken care of by Expedia after about 5 back and forth phone calls but I find it appalling how it was overall handled. I would advise from staying here unless you want a hassle.
Kate
Stayed 2 nights in Oct 2025















