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Clean

Ruined trip—Deafening 8 AM construction and a dishonest manager I stayed here March 18–19 for a special concert trip with my daughter. Our stay was completely ruined. At 8 AM, workers began drilling/jackhammering directly into the wall behind our headboards. The noise was so loud we couldn't hear each other speak. I called the office twice and even spoke to the workers asking them to wait until our 11 AM checkout, but they ignored us and continued nonstop. The noise triggered a severe migraine for me. When I confronted the manager at 10 AM, he apologized and explicitly promised a full refund, though he suspiciously refused to give me his name. Because of the noise and my migraine, we had to cancel our sightseeing plans and drive 3 hours home in pain. Now, the hotel is lying to Expedia and denying the refund promise. This is a dishonest business practice. They should never have booked a room directly adjacent to active renovations. I am disgusted and still angry. Do not stay here if you value sleep or honesty.

Nice quiet room

The staff were very helpful with helping me find activities near the hotel. I loved the view of the river and city of Sac from my room.

Called twice about shower being backed up. Air conditioning unit was super noisy. Friendly staff.

This facility is Clean and the staff was welcoming. I was there for a conference. The catering staff was amazing. Especially Jay and Connie!!