Rancho Cordova Ski Resorts

Clean beds and comfortable stay

The tv remote wasn't working. I called the front desk and he told me to pick up a new remote from the front desk. That one didn't work either. I gave up. When I checked in, there was no one at the counter for 10 minutes and no way to get anyone's attention. When the guy showed up he said he was "wandering around the hotel." He checked me in and never said one word about an extra $100 deposit he charged for "incidentals." I didn't know about it till the next morning when I saw the money being held in my account. That "incidental" charge is such bs. What a way to tell your guest "I don't trust you" right off the bat. It's gross. Many of us live paycheck to paycheck so when we are able to eke out a vacation, even for only a day, an extra $100 being held on the account is a detriment. Yes, we get it back eventually - but what if I needed it asap? It also tells me the quality of your typical guest if you have to charge people ahead of their stay. It's a terrible business practice.

Everything was ok besides the fact that the carpet was still wet from a previous cleaning and the heater was left on a blazing 84 degrees before I arrived.

The front desk was very helpful, breakfast was simple but delicious esp the waffles. My room had an open concept very room and had great natural light.

Ac worked good , tv worked , bed clean

The hotel was clean, modern and comfortable inside. From the inside it seemed like a really nice hotel. The woman at the front desk was very friendly and helpful. The continental breakfast was a little disappointing. The neighborhood is pretty bad. We were planning to walk to some of the places nearby, but we ran into a lot of homeless people on our walk. There's a mcdonald's with a late night drive through right next to the hotel, and there was a lot of noise due to the customers and hobos hanging out there. Overall I give this hotel a good score, because it was really nice (apart from the neighborhood) and the concierge earns the hotel an extra star all by herself. Just don't plan to stroll around outside.