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Best Western Smoky Mountain Inn

2.5 star property

Photo gallery for Best Western Smoky Mountain Inn

Exterior
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
BBQ/picnic Area
Free daily continental breakfast
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
130 Shiloh Trl, Waynesville, NC, 28786
  • Place, Hazelwood Soap Company
    ‪2 min drive‬
  • Place, Folkmoot Friendship Center
    ‪2 min drive‬
  • Place, Balsam Spa
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

2 Double Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 Queen Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

2 Queen Beds, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Studio, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Similar properties

Standard Room, 2 Queen Beds, Non Smoking | Balcony view
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 700 reviews
The price is AU$119
includes taxes & fees
4 Mar - 5 Mar
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About the area

Waynesville

Located in Waynesville, Best Western Smoky Mountain Inn is within a 5-minute drive of Balsam Spa and Folkmoot Friendship Center. .This hotel is 18.8 mi (30.3 km) from Great Smoky Mountains National Park and 14.7 mi (23.6 km) from Cataloochee Ski Area.

What's nearby

  • Hazelwood Soap Company - 2 min drive - 2.4 km
  • Folkmoot Friendship Center - 2 min drive - 1.7 km
  • Balsam Spa - 2 min drive - 2.3 km
  • Lake Junaluska Conference and Retreat Center - 8 min drive - 9.7 km
  • Harrahs Cherokee Casino - 38 min drive - 43.5 km

Getting around

  • Asheville Regional Airport (AVL) - 44 min drive

Restaurants

  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬2 min drive
  • ‪Taco Bell - ‬15 min walk
  • ‪Blue Ridge Beer Hub - ‬5 min drive
  • ‪Maggie's Galley - ‬3 min drive
  • ‪Papas & Beer - ‬2 min drive

About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with an outdoor pool and free breakfast
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a picnic area, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 81 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jacquelyn

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super friendly staff and comfortable bed
Stayed 1 night in Nov 2025

6/10 Okay

Ralph, Hampstead

Disliked: Amenities
For a place to crash this place is fine… Clean, convenient, adequate in every way. But it is old, dated, very very basic and well outside the main part of Waynesville. So nothing particular to draw you here unless you just want a cheap night's crash.
Stayed 2 nights in Nov 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 4 nights in Oct 2025

10/10 Excellent

stan

Liked: Cleanliness, amenities, property conditions & facilities
Good people working at this establishment.
Stayed 1 night in Oct 2025

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh, the staff was very friendly and helpful. The location was beautiful with amazing views.
Stayed 3 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and very clean room. Thank you.
Stayed 1 night in Oct 2025

10/10 Excellent

Blake, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice room. Beautiful view!
Stayed 1 night in Oct 2025

8/10 Good

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Room was clean. Bathroom was clean. Breakfast was satisfactory, although i would have liked a hot breakfast. They just had waffles, no eggs and bacon. Breakfast staff was excellent and very helpful with information. Overall, we enjoyed our visit and would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near everything.
Stayed 3 nights in Oct 2025

8/10 Good

Elvin E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Danny Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Very comfortable bed. Extra clean room and bath. All amenities, both inside and out, in top condition. Staff friendly and professional. A hidden gem!
Stayed 1 night in Oct 2025

8/10 Good

Wendell

Liked: Cleanliness, staff & service
Okay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Micah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Well kept.
Stayed 3 nights in Oct 2025

8/10 Good

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Apparently the 2nd floor ice machine has been out of order for several years
Stayed 4 nights in Oct 2025

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Clean room

Clean room, thin toilet paper, discolored towels
Stayed 2 nights in Oct 2025

6/10 Okay

Sandy

Travelled with family
Liked: Staff & service, room comfort
Room was clean and updated, but towels and washclothes were dingy and needed to be replaced. Also, there were huge shipping containers in the parking lot at our rooms that made it difficult to park due to lack of maneuvering room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Emily

Stayed 1 night in Oct 2025

10/10 Excellent

Shannon

Stayed 1 night in Oct 2025

8/10 Good

ashley

Very nice view of the mountains
Stayed 1 night in Oct 2025

8/10 Good

Shan

Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location off the Blue Ridge Parkway. Basic breakfast included. No recycling available.
Stayed 1 night in Sep 2025

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable.The parking was easy and the continental breakfast was good.
Stayed 1 night in Sep 2025