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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property

Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Private beach, white sand, beach umbrellas, beach massages
Aerial view
Private beach, white sand, beach umbrellas, beach massages
View from property
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Place, Mujeres Beach
    ‪11 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪56 min drive‬
  • Place, North Beach
    ‪57 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(63 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(22 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

7.8 out of 10
Good
(12 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, 645 reviews
The price is AU$475
includes taxes & fees
29 Sept - 30 Sept
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

About the area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.7 mi (15.6 km) from North Beach and 14 mi (22.6 km) from Langosta Beach.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.8 km
  • Mujeres Beach - 11 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 56 min drive - 15.9 km
  • North Beach - 57 min drive - 16.6 km
  • Dolphin Discovery - 60 min drive - 19.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Gusto Italian Trattoria - ‬1 min walk
  • ‪Steakhouse - ‬5 min drive

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 648 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 445 out of 1007 reviews
Rating 8 - Good. 220 out of 1007 reviews
Rating 6 - Okay. 160 out of 1007 reviews
Rating 4 - Poor. 83 out of 1007 reviews
Rating 2 - Terrible. 99 out of 1007 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Andrzej

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Humidity. Wet floors all the time , not safety . Smells. Never had a help with makes reservations at the restaurants
Stayed 7 nights in Jun 2025

4/10 Poor

Irma Yesenia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place was a bit outdated, room is okay but shower door gets the restroom floor very wet. The food was very bland had to go Out of the resort to get decent food. The drinks were all watered down no alcohol in them instead of getting an alcoholic drink you end up with a smoothie or a watered down juice even the champagne was watered down. The service was bad they only tend to you if they see you have dollars with you other than that don’t expect good service they seemed bothered to help or serve you. I was really disappointed with my stay here I wish I would have booked with a different resort.
Stayed 4 nights in Jun 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
different restaurants
Stayed 6 nights in Jun 2025

8/10 Good

Roy

Travelled with family
Liked: Cleanliness
Had a pleasant stay for 8 days 7 nights. Overall, Planet Hollywood is a 3.5 star resort. Good but not spectacular.
Stayed 7 nights in Jun 2025

2/10 Terrible

Alvaro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La propiedad está muy bien, no excelente . Los restaurantes están excelentes , las habitaciones bien, animación muy bien, localización excelente , personal de varias áreas PÉSIMO
Stayed 5 nights in Jun 2025

6/10 Okay

Jeffrey Alan

Travelled with family
Liked: Amenities, property conditions & facilities
Food was O.k.. nothing great.. The one thing i will say.. is there are FEW options when you at the pool, unless you use the watier,.. Waited at the Bar at the STAR POOL for 10 min.. no one even ask us anything, and there was a menu there, we finally had to interrupt the bar tender and ask for a order.. and was told we had to be on a lounger.. guess what there was none.. Then we tried to order pizza at the ilttalin rest. only to say. they were not taking orders for 20 min.. came back in 20 there were 25+ people in line trying to order pizza... we then said lets go over to the STAR buffet... NOPE closed at 2:00 .. I will not return or recommend .. Also our butler screwed up our Xplore trip, woke up a 5am.. had a resv number.. but bus driver said we weren't on the list.. then it was full, we asked for them to take us by taxi.. but they refused to pay... and said.. we reschueld of the next day.. weill had to go to bed early again to wake up at 5... lots or rude people especially if you dont leave them a tip.. Ill find another vacation next year.. Will not be back ever... GOOD LUCK
Stayed 6 nights in Jun 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and rooms are nice!
Stayed 5 nights in Jun 2025

2/10 Terrible

Mabely

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the property
Stayed 3 nights in Apr 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio y comodidades en general. El servicio de enfermeria si es muy pobre y no garantiza el bienestar de Los huespedes.
Stayed 6 nights in Jun 2025

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2025

8/10 Good

Valerie

Stayed 5 nights in Jun 2025

6/10 Okay

Felix

6/10 Okay

Felix

Travelled with family and small children
Normal
Stayed 6 nights in Jun 2025

6/10 Okay

Adam

Stayed 7 nights in Jun 2025

6/10 Okay

Shamaria

We’ve stayed at many resorts, and while this one wasn’t terrible, it also wasn’t great—it just wasn’t for us. This review isn’t meant to discourage anyone, but rather to offer an honest take so others can decide for themselves. That said, one thing I can’t stress enough: the staff here are some of the hardest working people I’ve ever encountered. Their dedication and kindness really helped carry the experience. The food was your typical resort fare—not bad, not amazing—but there were several options. Room service is available 24/7, but the menu was limited and just okay. Our go-to spots were the steakhouse and the sports bar. A few downsides: our in-room water was never refilled during our four-day stay. We had to repeatedly ask for more, which got old quickly. We also didn’t feel the Star Class upgrade was worth it—the main “perk” was access to top-shelf liquor, which you’re better off grabbing at duty-free on your way in. Trust me, bring your own bottled water too—you’ll thank me later. The drinks were very weak and watered down. If you’re traveling with kids, there’s a lot for them to do. We stayed on the family side in a swim-out suite, and I definitely recommend requesting a dehumidifier at check-in—it’ll come in handy. The beach was gorgeous and there was plenty of seating. However, check-in was a bit chaotic. We waited nearly an hour before getting into our room. We also never received the coupon booklet I’ve seen others mention, and the Expedia bracelet we got wa
Stayed 4 nights in Jun 2025

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to Cancun and loved it! The only complaint was the beach area. We went out to the beach after breakfast one morning to spend the day, and there were dirty dishes you could tell were from the night prior on almost all the Planet Hollywood chairs, along with sand all over them. None of them had been cleaned. We went right back up to the pool area to spend the day. No other guests were down there. This was about 8 a.m.
Stayed 6 nights in May 2025

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just got back from planet Hollywood and we had the best stay!! The grounds were beautiful with a white sand beach. Our room was clean and nice and cool(almost cold) and didn't have any issues with dampness. The food was great but the main positive of this resort was the staff. They were all absolutely amazing!! Friendly, attentive and engaged!! We would definitely consider returning to this resort in the future!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Jose Rodriguez, Lancaster

Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Stayed 6 nights in May 2025

8/10 Good

Joshua Raye

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family resort with lots of activities. Food was good just about everywhere. The only downsides we had were: -making reservations for dinner was tough, and when we did eat at the restaurants they were not full -beautiful room with lots of issues (broken shower knob, broken shower heads, clogged shower drain, broken coffee maker, broken toilet, leaking and loose faucets. The good news is the staff fixed everything quickly.
Stayed 6 nights in May 2025

4/10 Poor

Nayeli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima calidad de las bebidas y comida, pocos restaurantes y complicado acceder por los horarios a los restaurantes, sucias todas las áreas, poco personal
Stayed 4 nights in May 2025

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to go. I love the hotel that was great.
Stayed 3 nights in May 2025

10/10 Excellent

vania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El servicio del hotel está genial. Bartenders meseros,lobby.
Stayed 3 nights in May 2025

6/10 Okay

Tommy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
I recently stayed at Planet Hollywood Resort and had a mixed experience. The resort itself is clean and visually appealing, but there were a few letdowns. The food was underwhelming overall—lacking in flavor and variety. Some staff members were fantastic and really went above and beyond, while others seemed disinterested or unmotivated. I was also surprised by the limited range of activities available, which made the days feel a bit repetitive. It’s a decent place to relax, but I expected more from a resort with such a big name.
Stayed 4 nights in May 2025