4/10 Poor
Lynnette
Travelled with family
12 May 2025
Liked: Property conditions & facilities
Disliked: Room comfort
NOT ADA friendly. Couldn't get in bed or shower!!!
I am disabled . Use a walker and cane. I requested a room that would suit my needs. All the pictures show disabled bathroom and emphasized wheelchair and disability accesss. I requested being near an elevator due to my disability and I use a walker. They do d put ,e in a room by the elevator but my room was dar fromADA standards. I couldn't even get on bed. Front desk gave us a step stool. My friend had to lift my mom and I into and out of the hotel fh beds with gate belts. My mom and I couldn't shower. I was looking forward to a shower, I was told there are only 4 ADA rooms and on the first floor. When I checked in they were well aware of my disability and my mom being frail and elderly. There was no water pressure in the sink and we were pretty much stuck on the bed once we got on. Our friend was up all night helping us to the bathroom. The staff was nice. Especially the man working buffet . Trevell I believe was his name. He let us take our time and was so kind and patient with my friends 5 year old who also had to get help into the bed. Our room key stopped working at 10:45.check out was 11. Told needed to book and pay for 2 rooms to get ADA room with 2 queens. This place mainly advertised bein ADA friendly. My back hurts from bring hoisred up all night. If she hadn't lifted us we couldn't have used beds.NOT ADA friendly.i wanted to be sure there was an elevator since I'm disabled didn't need one if ADA was only first floor. Employees should know the hotel . I don't .
Lynnette
Stayed 1 night in May 2025