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This hotel is well located, clean and well maintained

Excellent staff, great location, quiet room (though next to lift) and perfect amenities! Started w/2nites and extended to 4. They even offered to keep one of my bags so I’d be more likely to rebook on my return to London i n 5 days. I tried! Not available because of occupancy and the marathon : ) Please thank them! My new go to hotel ( my husband has worked for four seasons internationally and park Hyatt brand still. ) I know good hotels and people Thanks

Simply the best hotel in London

The location of this hotel is great, but unfortunately, everything else was a huge disappointment. Our room had no windows, felt dark and claustrophobic, and had almost no space to store or hang clothes. Basic amenities were inconvenient, like having to go to another floor just to iron. Housekeeping was also terrible—our room was never cleaned, the bed was never made, and towels were never replaced during our stay. They also charge £15 per bag for luggage storage, which felt excessive. The absolute worst part was finding a bed bug crawling on our bed sheets the morning we were leaving. I had been waking up with painful, itchy bites on my legs and thought they were mosquito bites, but seeing the bed bug confirmed otherwise. It was disgusting and disturbing to realize I had spent two nights sleeping in those conditions. I ended up needing medical attention after returning home because of how severe the bites became. Staff seemed unfazed when I reported it, which was honestly shocking. Between the poor service, hidden fees, and serious bed bug issue, I would never stay here again.

The check-in was paifully slow, not enough agents, and the ones there appeared to be taking excessive amount of time checking customers in.

didnt have breakfast