This hotel is in deplorable condition and is shamelessly exploiting Virginia Tech families during Parents Weekend, charging an outrageous $433 per night for a stay for a sub par experience. This is not hospitality—it’s opportunistic gouging paired with neglect.
What you get for $433/night: 1) The hotel hallways smell. The odor is sour and stale, like it’s been sealed off for months; 2) A faucet in my room (207) did not have any water pressure, you get a dripping faucet to brush your teeth and attempt to wash your hands; 3) A towel bar falling out of the wall, not loose—dangling!! but don’t forget the broken tiles & drain plug in the tub; 4) No working ice machines. Every floor, out of order. No alternatives offered, or explanations; 5) No clean towels available. Guests are told they’ll have to wait until housekeeping catches up; 6) Rooms aren’t cleaned. Staff admit they’re short on housekeepers, so don’t expect fresh sheets or a tidy room-even after being gone for 10-hours; 7) No manager in sight. Donna Bryant, the listed manager, has been “unavailable” for 2-days despite multiple requests. No accountability, no follow-up.
This is not a premium experience. It’s a slap in the face to families who came to support their students and expected basic standards of cleanliness, service, and professionalism. Wyndham should be ashamed of this predatory pricing and lack of oversight.
I’ll be warning every VT parent I know to steer clear of using this hotel for any VT events.