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So conflicted absolutely brilliant location/views but definitely not a luxury hotel Booked a 1 night stay and saw reviews about the air con being broken figured it would be fixed by the time I got there a month or so later. I was wrong On check in the friendly receptionist let me know the air con wasn't working & I could have a fan if needed. Having stayed in some incredibly hot and not air conditioned hotels in the past I figured how bad could it be. It was bad The room was baking. The huge windows that give the amazing views also act as massive radiators and the heat in the room was stifling. The sun obviously hits the windows all day although when I arrived around 4pm the sun had moved off the glass. To the credit of the receptionist my request for a quiet room had been met and I was in a small corridor with only one other room I was able to wedge the door open to let some of the heat out. There were 2 fans, one was broken (plug snapped) when I asked for a replacement I was told they would see what they could do, but saw no replacement nor did I get a call to say they didn't have a spare The room was tired, carpet stained, walls & bathroom dirty Luckily I was visiting for a gig so the room had cooled a bit by the time I got back I slept well & the room was quiet. Check in/check out were easy & the staff I met were friendly Overall I was disappointed. I could have booked elsewhere for less but wanted to treat myself for a special occasion. I won't be back

check in was simple and easy to do, rooms were comfortable and had all required amenities, breakfast was very busy, but lots to room to accommodate people and good selection on offer. Location was very handy to attend conferences at ICC on 5 mins walk

We only stayed one overnight and used the room and breakfast. Have stayed with Crowne Plaza before and enjoyed the same high standard. Will book with CP again.

Clean room large bathroom

Really happy, I stayed in one of the private rooms and was pleasantly surprised. Nicely decorated and a great location for central Birmingham.

It’s central Birmingham. Canals and curry are the order of the day. You’ll have a blast.