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Quality Inn & Suites Big Stone Gap

2.5 star property

Photo gallery for Quality Inn & Suites Big Stone Gap

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi
Property amenity
Lobby
Fitness facility
Indoor pool, open 6:00 AM to 11:00 PM, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • Crooked Road Heritage Music Trail
    ‪3 min drive‬
  • The Trail of the Lonesome Pine Outdoor Drama
    ‪4 min drive‬
  • Southwest Virginia Museum
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking (Upgrade)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Big Stone Gap

In the heart of Big Stone Gap, Quality Inn & Suites Big Stone Gap is within a 5-minute drive of Crooked Road Heritage Music Trail and Miner's Park. .This hotel is 1.8 mi (3 km) from The Trail of the Lonesome Pine Outdoor Drama and 2.3 mi (3.8 km) from Southwest Virginia Museum.

What's nearby

  • Crooked Road Heritage Music Trail - 3 min drive - 2.7 km
  • The Trail of the Lonesome Pine Outdoor Drama - 4 min drive - 2.4 km
  • Miner's Park - 4 min drive - 2.4 km
  • Southwest Virginia Museum - 5 min drive - 2.8 km
  • Lonesome Pine Hospital - 5 min drive - 3.0 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 62 min drive

Restaurants

  • ‪Hardee's - ‬5 min drive
  • ‪KFC - ‬6 min drive
  • ‪Pizza Plus - ‬5 min drive
  • ‪Dairy Queen - ‬5 min drive
  • ‪Little Mexico Mexican Restaurant - ‬20 min walk

About this property

Quality Inn & Suites Big Stone Gap

Hotel with free breakfast, near Miner's Park
Quality Inn & Suites Big Stone Gap offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as microwaves and coffee/tea makers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a picnic area.
At Quality Inn & Suites Big Stone Gap, enjoy a satisfying meal at the restaurant. A complimentary full breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 9 AM.
Quality Inn & Suites Big Stone Gap has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift (43 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Big Stone Gap Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 330 out of 454 reviews
Rating 8 - Good. 100 out of 454 reviews
Rating 6 - Okay. 7 out of 454 reviews
Rating 4 - Poor. 6 out of 454 reviews
Rating 2 - Terrible. 11 out of 454 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but insanely clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time for a short trip.

It was a good experience overall..!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Piper

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We really were hoping to like it here, we did a bunch of research beforehand even. We are younger but not disruptive or disrespectful. We stayed for 5 nights.. the pool was okay, dirty and freezing cold and they claim it to be a “saltwater” pool and it was definitely not, sucks for someone like us with a chlorine allergy. Then on our last night we got in around 11pm after hiking all day long, around 11:30 we got a call from front desk saying the people below us said we were being loud.. I had just gotten out of the shower and my boyfriend was already sleeping in bed. Then I had laid down, 10 minutes goes by and the people below us are pounding on the ceiling. I called front desk and they legit did nothing about it. Whatever it wasn’t the biggest of deal. But then at 5am the next morning we were getting ready to leave, checked out front desk was nice until they thought we walked outside and couldn’t hear them when the lady at the front desk asked the man “ which room was checking out” and he said “309” than she proceeded to say “ oh does that room ring a bell,” giggles and continues to talk bad about us. After 4 nights of being quiet and respectful and then one person says we were being loud… Also they say breakfast goes until 10am, it does not they closed it early every morning we stayed there. I honestly wanted to like it here and come back but unfortunately that won’t be happening. The workers are honestly very disrespectful.
Stayed 5 nights in Apr 2025

10/10 Excellent

Tonya, Vero Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very easy very nice employees
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly and accommodating, they really helped me feel welcomed. The room I was in the first night didn’t work for me and they switched me to another room, which was amazing. So grateful for my time here. Beautiful views, clean rooms and bathrooms, comfortable and quiet. Highly recommend!
Stayed 4 nights in Apr 2025

2/10 Terrible

Heather

Stayed 2 nights in Apr 2025

6/10 Okay

PTeasa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very clean, food was good, didn’t like the fact that we had to put guests that live there as guests in our room in order to swim
Stayed 2 nights in Mar 2025

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel of all!!! I love the decor. Plenty of room and beds are so comfortable. Great breakfast. Staff are friendly and helpful. Can't think of anything I would change. Love this place!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2025

10/10 Excellent

Dana

Stayed 2 nights in Mar 2025

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

John

Stayed 1 night in Jan 2025

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff that was very personable.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again!

Very cozy and friendly vibes. Room was very clean. Awesome heat lamp in the bathroom. Had the feel of a classy, older hotel but was modern at the same time. Cool pictures of local history all over the place. Did not investigate the breakfast or pool but both looked above average from a glance. The Huddle House next door was very convenient for breakfast. Will definitely look for an excuse to stay here again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, check in. Large, comfortable, clean room. Quiet. Friendly staff. Great breakfast. All at a very reasonable price.
Stayed 1 night in Dec 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Dec 2024

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and very accommodating.
Stayed 1 night in Jan 2025

2/10 Terrible

sherri

Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was gorgeous. Had the rustic feel thats very appropriate for the area. The room was large and spacious, and the furniture was also rustic, which, as previously stated, was appropriate for the area. It did not have the modern, sterile environment that most hotels have. Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Very nice, clean hotel. Friendly staff.
Stayed 1 night in Dec 2024