6/10 Okay
Jeff
Travelled with family
28 June 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: AC thermostat is very inconsistent. Never shuts off. Door to patio wouldn't lock. Had to remove strike plate and just let lock sit in the wood door jam (not safe on 1st floor). Toilet overflowed-inside guts didn't stop water from filling. No maintenance worker on site for 3 days. 35 min late room checkin (not ready at 4 pm). Pool closed for maintenance on a 100 degree day for 5 hrs in middle of day. Cabana bar not opened all week. I rented 3 rooms for my family including a suite, so i feel i has a fairly good sample for 4 days for each room (moved by daughter into clemson)
Pros: location is great. Staff is amazing- they were overworked, overstressed, and understaffed and never were nothing but professional, helpful and willing to make things right. They all deserve raises. Restaurant was great. Pool is beautiful. Suites are great spaces.
Id rather pay more per room and have you hire more help to assist your already great staff out more.
Jeff
Stayed 4 nights in Jun 2025