Find Waterford Lakes hotels

Very Disappointing Stay – Poor Cleanliness and Unprofessional Service Unfortunately, my experience at this hotel was extremely disappointing. From the moment I arrived, the entire building smelled strongly like weed, which immediately created a very uncomfortable and unwelcoming atmosphere. When I got to my room, it was clear that cleanliness was a major issue. The room itself was dirty, and even worse, the bed sheets had clearly not been changed or properly cleaned before my arrival. I had to request fresh sheets and then wait over an hour for new bedding, which is completely unacceptable after checking into a hotel. To make matters worse, the front desk staff were unpleasant, unprofessional, and not helpful when addressing these issues. Customer service goes a long way, especially when guests are already dealing with problems, and this team failed badly in that area. Another major inconvenience was the fact that there was no microwave in the room, which made the stay even more frustrating and inconvenient. This hotel honestly has potential, but it feels like it is being run by unprofessional management with little attention to cleanliness, guest comfort, or quality service. With better leadership, proper housekeeping standards, and staff training, this property could be much better. I would not recommend staying here in its current condition until major improvements are made.

The pool was beautiful as well as the hot tub. The location was perfect whether you’re going to universal or Disney both aren’t far.

The property was nice and close to the parks.

This hotel feels far from what you’d expect from a Hyatt. I’m not sure the convenience of direct terminal access makes up for the outdated rooms, the very disappointing buffet breakfast, and the high price compared to other nearby airport hotels.

No business center/computer in lobby to use. 5th floor ice machine did not work. Besides that room & lobby were clean and check in agent was excellent

Breakfast was great parking felt safe