This message serves as a formal notice regarding the conditions of Room 263 during my stay from November 5th through November 11th, and a request for an appropriate billing adjustment based on essential services that were not provided.
During the stay, the room was not in habitable or service-compliant condition, due to the following issues:
1. No access to hot water for multiple days.
2. Restroom lighting remained nonfunctional, resulting in showering in the dark.
3. Housekeeping did not properly change the bed linens when requested; instead, clean sheets were placed over the existing used bedding, which does not meet sanitation standards.
These conditions constitute a failure to provide basic services that are reasonably expected under the rate charged and are required under standard lodging and consumer accommodation guidelines. The services paid for were not the services provided.
I want to emphasize that the front desk team, particularly Rose, demonstrated outstanding professionalism and care, and this request is not a reflection of their performance.
In light of the above, I am requesting a partial refund / rate reduction to reflect the documented service deficiencies. This is a standard resolution for cases in which required accommodations are not furnished.