2/10 Terrible
Michael, Washington
30 Dec 2025
Liked: Cleanliness
Disliked: Staff & service
Unfortunately, during the first part of my stay, I noticed that the Hilton posted a pending charge to my card for the amount that I had already paid Expedia for (I had prepaid a large portion of my stay to Expedia). Concerned that I was being double-charged, I went to the Front Desk and showed the clerk the Expedia receipt and the response was that it was a problem between me and Expedia. I demanded to know if Expedia had made any advance payment to Hilton as my receipt suggested. I got no answer and she called the manager. A few hours later, she informed me that the manager said the pending charge for the amount of what I had already paid Expedia for was taken off. I checked my credit card transactions and the amount that I had prepaid Expedia was taken off. Inexplicably, two days later, the amount that I paid Expedia was once again posted on my credit card transactions. At that point, I decided not to worry about it until after my vacation. About 4 days after I checked out of the Hilton, the charge for the prepaid amount that I had paid Expedia was removed from my credit card and the final amount charged by the Hilton reflected what I owed it. I’ve been a long time user of Expedia and this is the first time that this strange billing has ever happened. I’m disappointed with both Expedia and Hilton. I assume Expedia refers many customers to the Hilton chain. Please communicate with each other about billing practices and inform customers about what to expect.
Michael
Stayed 4 nights in Dec 2025