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Clean comfortable rooms. Very friendly staff. And lovely breakfast. Very enjoyable stay

We chose the hotel for its location and the fact that there was parking. Other than checking in, we had no real interaction with the staff because we booked one of the apartments. It was ideal - bedroom, bathroom and kitchen with sitting/dining area. There was a small grocery store around the corner where we could buy supplies. We were only about a 10 -15 minute walk to York Minster and other interesting sights.

Really good for families. Rooms are clean. Masses of choice for breakfast. Pool is excellent

Arrived at hotel to be given a room number 368 that didn’t exist, not a good start after a long journey. Booked in for dinner at hotel restaurant, service was okay but food was disappointing in terms of quantity and not prepared as described by the menu. When this was pointed out to the staff we were told that the menu was changing next week and so this shouldn’t happen again, not good. Our room was very warm, there was no heating on, but when we opened the window to let in some cooler air we realised we were close to the kitchen extract fan pumping out a greasy and unpleasant smell. Overall very disappointing as we use Hilton Double Tree hotels regularly and this particular hotel was not up to the expected standard I’m afraid.

The concierge was outstanding. Then modern part of hotel has lovely rooms. Drinks were great. Very central.

Basic