Book CitizenM Hotels Upper East Side accommodation from AU$265

One of best experiences in Carlyle hotel. Excellent staff and professional services. Would definitely come back again.

Great location, unfortunately I think I got the dog friendly room which was very sterile.

Staying at The Pierre, A Taj Hotel last week for our NYC trip was incredible. What truly sets The Pierre apart is the staff — every single person was warm, caring, and genuinely attentive. The concierge team is exceptional and truly five-star, helping us with everything from restaurant bookings and attractions to cars and thoughtful local suggestions, all handled effortlessly and kindly. Front of house was equally outstanding, and even the lift attendants made every interaction feel personal and welcoming. The hotel itself is immaculate — elegant, pristine, and perfectly positioned right by Central Park, making the whole stay feel effortlessly luxurious. And a special touch: the early morning croissants at 6am for jet-lagged guests were such a thoughtful detail. A beautiful hotel made unforgettable by its people.

The hotel is in a convenient location of the upper east side. Put room was terrific with nice views of the city and the east river. For a New York City hotel room it was actually on the large side. We enjoyed our stay.

Everything was great. Thank you

AWFUL. Pics out of date. Property NOT as described. Dirty and disheveled. Did not receive room I paid extra for. No water in. “Hot tub”. Hosts entered my locked room when I was gone and moved my belongings to a room without a lock. Then accused me of stealing their key when I left it in the lockbox I originally took it from upon arrival.