6/10 Okay
Lisa Denise, Hanmer
14 Nov 2025
Eco flex shuttle from airport did not have my booking even though I paid via the Mayan monkey website and received a booking confirmation and funds were paid. I arranged w eco flex in person once arrived anyway since he staff there viewed the email confirmation from my phone and still arranged a prompt shuttle. Thanks to Roy at eco flex! I ended up booking directly with them for my return shuttle and it was cheaper than the hostel so still worked out. My king size private room had a leaking a/c unit for two nights before they moved me to a new room, which didn’t leak but had a water stain in the exact place the old one had leaked….so seems like the leaky units are common. The drinks and food were ok on site but limited options. I still ventured off site for novel and cheaper meals. I’m in my 40s and still managed to make great connections with other guests however I found the social events and vibe repetitive after only a few nights. Off site excursions were good but also somewhat confusing to arrange/bookings were made at front desk but sometimes confirmations were not provided to the visiting attraction or too many processes in preparation. I stayed in Tulum, I heard from others the Cancun location is even worse so I won’t bother visiting any other locations given the price of my private room could have been the same but with better service and quality at any other local hotel.
Lisa Denise
Stayed 5 nights in Nov 2025