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Gramercy Tulum

3.5 star property

Photo gallery for Gramercy Tulum

Beach bar
Garden
Exterior
Exterior
Design Room, 1 King Bed, Hot Tub, Ocean View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪11 min walk‬
  • Place, Playa Paraiso
    ‪17 min drive‬
  • Place, Tulum Mayan Ruins
    ‪24 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

View all photos for Panoramic Room, 1 King Bed, Balcony, Beachfront

Panoramic Room, 1 King Bed, Balcony, Beachfront | Water view

Panoramic Room, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(5 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View, Beachside

Premium bedding, in-room safe, individually decorated, blackout curtains

Luxury Room, 1 King Bed, Garden View, Beachside

8.0 out of 10
Very good
(6 reviews)
  • Beach view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Room, 1 King Bed, Hot Tub, Ocean View

Design Room, 1 King Bed, Hot Tub, Ocean View | View from room

Design Room, 1 King Bed, Hot Tub, Ocean View

  • Ocean view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

View from property
Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club
Zona Hotelera
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 146 reviews
The price is AU$162
includes taxes & fees
17 May - 18 May
Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club

About the area

Tulum

With a stay at Gramercy Tulum in Tulum (Zona Hotelera), you'll be steps from Tulum Beach and 6 minutes by foot from Sian Ka'an Biosphere Reserve. .This beach hotel is 7.8 mi (12.6 km) from Tulum Mayan Ruins and 5.5 mi (8.8 km) from Playa Paraiso.

What's nearby

  • Tulum Beach - 11 min walk - 1.0 km
  • Ven a la Luz Sculpture - 4 min drive - 3.2 km
  • Playa Paraiso - 17 min drive - 11.3 km
  • Playa Ruinas - 24 min drive - 13.1 km
  • Tulum Mayan Ruins - 24 min drive - 13.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬2 min drive
  • ‪Rosa Negra Tulum - ‬3 min drive
  • ‪ARCA - ‬2 min drive
  • ‪Casa Banana - ‬2 min drive
  • ‪Secrets Tulum Beach Club - ‬2 min drive

About this property

Gramercy Tulum

Gramercy Tulum offers 48 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 48 individually decorated guestrooms. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.
Relax and unwind with massages and body treatments. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Gramercy Tulum has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 120 to 500 for adults and MXN 120 to 500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Ecotours
  • Free beach club
  • Scooter/moped rentals

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On the beach
  • Picnic area

Spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per stay, plus a deposit of MXN 2000 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 35.0 per day

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 500 for adults, and MXN 120 to 500 for children
  • Airport shuttle fee: MXN 3000 per room (one-way)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Los Amigos Beach Hotel Tulum

Los Amigos Beach Hotel

Los Amigos Beach Tulum

Los Amigos Beach

Gramercy Tulum Hotel

Gramercy Tulum Tulum

Gramercy Tulum Hotel Tulum

Gramercy Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 328 reviews
Rating 8 - Good. 53 out of 328 reviews
Rating 6 - Okay. 15 out of 328 reviews
Rating 4 - Poor. 16 out of 328 reviews
Rating 2 - Terrible. 17 out of 328 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Zsach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were transferred to Hotelito Azul Tulum and had to argue with personal to receive an equivalent room for the 2nd night. Check out was a night mare.
Stayed 2 nights in Mar 2023

2/10 Terrible

Unsun

Stayed 3 nights in Feb 2023

10/10 Excellent

Kelly

Stayed 5 nights in Feb 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, Most rooms look the same on the inside so the few pictures on the website are representative of most rooms. THey are all beautiful, The main difference between them is the views.
Stayed 8 nights in Feb 2023

10/10 Excellent

Elizabeth

10/10 Excellent

Charlene

Stayed 4 nights in Dec 2022

10/10 Excellent

Jenny

Stayed 4 nights in Nov 2022

10/10 Excellent

Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous tranquil getaway. Steps from the ocean
Stayed 5 nights in Nov 2022

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, great staff!

10/10 Excellent

Genevieve

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Cabana I stayed in! Please don’t do away with Kiin if you upgrade. Ricardo and Ivy were wonderful! We
Stayed 2 nights in Nov 2022

8/10 Good

nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome time at this place, especially because of the staff! Ivy at the reception, you the best, victor at the restaurant, such a hard working and lovely person. Ivy and the rest of the staff thank you from the bottom of our hearts

8/10 Good

Flavio

Stayed 4 nights in Oct 2022

10/10 Excellent

David, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was incredible, in that we were the last hotel property on the beach so it felt like we had the beach to ourselves. Our room was a beachfront bungalow so you could walk out the sliding front door and step onto the beach…Amazing! To make the stay exceptional the entire staff was extremely polite, kind and helpful…you could feel the sincerity. Loved this place and would definitely return.
Stayed 4 nights in Oct 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in Gramercy was amazing. They even left in my room a beautiful arrangement with a Tequila bottle for my bday. The food in the restaurant really good the customer service great. I will definitely will be back. Thank you guys for an amazing Tulum experience
Stayed 3 nights in Oct 2022

10/10 Excellent

tania, Commerce twp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not choose a better hotel for our first trip to Tulum, the hotel, the staff, the food, drinks…. everything was perfect
Stayed 3 nights in Oct 2022

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uno de los mejores hoteles de Tulum, desde el staff, la seguridad, la comida y la vista todo fue excepcional.
Stayed 3 nights in Oct 2022

8/10 Good

Mayra

Stayed 3 nights in Sep 2022

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.
Stayed 6 nights in Aug 2022

10/10 Excellent

Blas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Stayed 3 nights in Aug 2022

10/10 Excellent

Grayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I booked I was impressed with the customer service provided. I was planning a surprise birthday trip for my wife, and they helped make sure everything went GREAT! Personal THANK YOU, to Renato, Johnni, Silvio, Diego, and anyone else involved who helped make our trip special. Before arriving Renato really helped to get things squared away for our arrival, and he seemed to genuinely care it went the way I wanted. They helped set up the room with my wife’s favorite cake, balloons, a towel decor cake, champagne, and even a card. They even remembered the lighter for the candles. They communicated all the way up til minutes before our arrival to make sure it was all set up correctly. Renato personally walked us to the Cenote across the street, excitedly showed us a monkey that had come on property, and constantly checked if we needed anything. Johnni helped with the birthday surprise as well, and with anything we needed from Bikes to last minute massage changes while we were there. It’s the small things that make a difference and Gramercy nailed it. Coffee is brought to your room each morning, room service if needed, etc. the property is beautiful and very well maintained. It’s also down near the other high end hotels in Tulum, so you can avoid the clubs and bar noises at night here. We stayed at another “Instagram” hotel in Tulum, and Gramercy beat them in every category. Only negative is no pool for sargassum season. Thank you we will be back!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Stayed 4 nights in Jul 2022

8/10 Good

Purushottam

Stayed 2 nights in Jul 2022

10/10 Excellent

Narmina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Lovely quiet stay as planned
Stayed 4 nights in Jun 2022

10/10 Excellent

Patrick and Gabrielle

Stayed 5 nights in Jun 2022

10/10 Excellent

FELICE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022