San Marco accommodation with spa

Contacted the hotel 4 wks & then again 2 wks in advance about our reservation - they never got back to us. Arrived & they were going to rent us the room, despite it being nearly midnight (but before their deadline to checkin). We paid an additional $125 & they rented it to us. Got bite 10 times by a Mediterranean recluse spider (venomous). Would never stay here again, at $500/a night it was terrible.

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We did not eat breakfast

We booked a 6 guest apartment in the San Polo area that was supposed to be part of the Palazzo San Lucas. Extremely overpriced, ($600 per night). Poor maintenance, zero amenities, the TV remote was missing and no one came from the hotel to provide one once reported, It was a cold night and the heater did not work. It was not clean enough, although the bathrooms were clean, there were spider webs hanging from the ceiling at the living room and kitchen area. The painting on the wall was peeling off, the finishes were poor, the curtains old and not very well put together, the bed sheets provided were not thick and fluffed, It was also noisy, you could hear the neighbors flushing the toilette and walking. … everything about this place looked cheap. Not the experience we were expecting in Venice whatsoever. We trusted the wonderful reviews from Expedia, but in this case they were not accurate. So please pay attention to the room you’re booking, apparently they are not all at the same level and not in the same area. The images posted don’t match what we found at the hotel. This option was extremely disappointing and over priced. I wish we could get some type of compensation / refund, we felt completely scammed by the hotel. I don’t recommend, stay away from it.

Clean room. Great breakfast. Perfect location. Would definitely recommend and I’ll be back!

This is an old school hotel that does a good job of holding to tradtional standards. The breakfast offerings need to be improved and kept warm. Great location.