The hotel is in a great area. Although the hotel is very old, it was still in great condition. However, the AC in the bedroom would not work, along with the phones in the room. When informing the front desk staff, the woman tried to argue that if the green light was turned on, it should be working. The cold air was not coming out through the vent, so we had to explain that to her and be a little more assertive, as she did seem like she wanted to help initially. Eventually they sent maintenance to our room to repair it. Service and hospitality was therefore lacking, but seems to be common in Italy. Expected better service as this was a really expensive hotel.