Family accommodation in Castello

Hotel concierge is amazing. The staff overall is amazing. A few features with the room didn’t work. Mainly the bathroom. Running toilets and the shower randomly going off through the night. No air circulation unless you open the windows. Cleanliness was fantastic. A beautiful property. We will always come back. Minor issues need to be addressed.

Unbelievable hotel ! We had the family suite for our family of 5. Felt similar to the Ritz Carlton inside our room. We wish we would have stayed longer ! Perfect location , very comfortable room and spotless. It was like a fairytale room in a children’s book with a princess . These were the words of our children . We totally agree !

Bag storage available before check in, very helpful staff, good breakfast offerings as well. Good location, would stay again!

we had a very comfortable stay. The hotel is very well located close the St Mark's Square and the Rialto and yet is located away from the main tourist routes and is a sanctuary of calm

Wonderful hotel, rooms and staff

Overall wouldnt stay again or recommend. The pros were the location, breakfast and waitress staff at breakfast who was absolutely lovely and so helpful. Other Staff polite but not overly helpful, room clean but needs serious work and updating and photos do not represent the actual state and size of the room. On messaging staff for help as the air con was off and only heating available, despite the rooms being incredibly hot and worse at night trying to sleep, they just said to turn the heating off although it wasnt on. No air con as advertised and no fans either. They also have a serious mosquito issue so each time we opened the window for some fresh air the room would again be full of them resulting in us both being bitten multiple times. The bathroom is incredibly small and you cant even sit on the toilet without hitting your knees on the bidet so dont stay if you are over 5ft 5 max. Shower extremely small. Staff were rude in message responses and very unhelpful when asked to change rooms.