Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
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Restaurant
Reception
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Housekeeping

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

Room Superior

  • 30 sq m
  • Sleeps 4

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Pool View Penthouse

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

7.4 out of 10
Good
(11 reviews)
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

8.4 out of 10
Very good
(133 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

8.4 out of 10
Very good
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

8.2 out of 10
Very good
(11 reviews)
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

7.2 out of 10
Good
(31 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

8.8 out of 10
Excellent
(9 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

  • 41 sq m
  • Sleeps 2

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior With View

  • 41 sq m
  • Sleeps 5

Suite Superior with View

  • 41 sq m
  • Sleeps 3

Suite Superior with View

  • 41 sq m
  • Sleeps 4

Suite Superior With View

  • 41 sq m
  • Sleeps 5

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

Suite Premium

  • 64 sq m
  • Sleeps 3

Suite Premium

  • 64 sq m
  • Sleeps 4

Suite Premium

  • 64 sq m
  • Sleeps 4

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 7 min drive - 5.3 km
  • Playa del Carmen Main Beach - 8 min drive - 5.7 km
  • Punta Esmeralda Beach - 9 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪The Royal Market - ‬15 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Bar L'Elefant - ‬1 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

All-inclusive property with 7 restaurants and 2 outdoor pools
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 409 out of 1427 reviews
Rating 8 - Good. 364 out of 1427 reviews
Rating 6 - Okay. 266 out of 1427 reviews
Rating 4 - Poor. 169 out of 1427 reviews
Rating 2 - Terrible. 219 out of 1427 reviews

Reviews

8/10 Good

Ashley Anna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!
Stayed 9 nights in Aug 2025

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!
Stayed 6 nights in Jul 2025

8/10 Good

Jen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great we felt like we were in a jungle and had monkey sightings almost daily. Food and Drinks overall was just ok (probably better if you ate lots of meat) but overall experience was wonderful. We had a great time with our 4 year old and loved having a seperate room for him. Just beware of the timeshare sales people if you ask a question about the property they try to trap you into a presentation.
Stayed 7 nights in Aug 2025

6/10 Okay

Hejin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful, and the water park is small but fun. Unfortunately, the service was disappointing. At check-in, several employees were chatting behind the desk instead of helping us. We were only assisted after a manager stepped in and assigned us to someone. Food quality was poor. While presentation looked nice, the taste was bland. The worst was at their reservation-only restaurant, Reviera — beautiful setting but by far the worst service and food during our six-day stay. Drinks were a letdown. They used fake fruit flavors, cheap alcohol, and too much sugar. Many smoothies weren’t even blended properly. Other downsides: • Mosquitoes were everywhere — bring repellent. • First day at the beach, the water was dirty and full of brown reef. By day two, it was cleared but still not the tropical blue you’d expect. • Towel service closed at 5 p.m., and many drink stations closed at 3 p.m., which is inconvenient for a 24-hour resort. • No toothpaste in the rooms, but oddly they provided shoe shine sponges and sewing kits. • Across our three rooms: one had no blow dryer, two had no hand soap or lotion, and one had a broken coffee machine. This resort has a stunning location, but the food, drinks, and service need serious improvement.
Best pic I have of the pile of brown reef by the shore
Stayed 7 nights in Jul 2025

2/10 Terrible

jessica

Not Worth the Hype – Needs Major Improvements We booked a week at Eco Sando in Cancun expecting plenty of family activities and entertainment. Instead, we were met with slow check-in (took an hour), poor food quality, and unmotivated service. The waterpark had only three large slides, and most attractions — Segway, river, cenote, and waterpark — closed by 5 p.m. My teenage sons had very little to do. Evening entertainment was minimal and ended early; the Michael Jackson show was decent, but other events like the “all-white” beach party were repetitive and ended by 10 p.m. For a vacation spot, everything felt like it shut down too soon. The 90-minute timeshare pitch also ate into our vacation time. We shared our concerns with staff, but overall, this resort needs better food, service, variety, and later hours before it can truly be called a family-friendly destination.
Stayed 4 nights in Aug 2025

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities
My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over
Stayed 4 nights in Aug 2025

10/10 Excellent

Khrystyna

Stayed 6 nights in Jul 2025

6/10 Okay

Fritz

Liked: Cleanliness
Disliked: Property conditions & facilities
The pace was ok but the food quality was average.
Stayed 5 nights in Aug 2025

2/10 Terrible

Fanny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Family Vacation Experience at Eco Sando, Cancun My family and I stayed at Eco Sandos in Cancun for a week, hoping for a fun and relaxing vacation. We chose this resort because it was advertised as having a variety of activities for children and adults. Unfortunately, our experience did not meet expectations. Upon arrival, check-in took nearly an hour, which set a poor first impression. The quality of the food at the restaurants was disappointing, and the service was slow and inattentive. Servers seemed unmotivated, and overall hospitality was lacking. The waterpark offered only three large slides, with the rest geared toward very young children. My two teenage sons found there was little for them to do. The few activities available, Segway rides, the river, cenote, and waterpark all closed by 5 p.m., which felt unreasonably early for a vacation destination. For adults, live entertainment was minimal. The Michael Jackson show was enjoyable but ended early, as did the following night’s dance performance, which concluded by 10 p.m. The “all-white” beach party lacked energy, played the same music as earlier in the week, and also ended early. For a vacation setting, we expected events and attractions to run later into the night so guests could make the most of their stay. The 90-minute timeshare presentation significantly cut into our vacation time. We shared our feedback directly with Raul, who facilitated the session, expressing that improvements in service.
Stayed 4 nights in Aug 2025

4/10 Poor

Saira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida es acceptable, los mosquitos son insoportables por la noche algunos pesonas del bar y meseros con una horrible actitud hacia los turistas hispanos , la alberca prinsipal el agua estaba muy cliente y no se diga los vendedores que quieren que les compres la membrecia del Hotel son medio insistentes y ya cuando les deses que no y se dan cuanta que no te combencieron se enojan , he tenido la dicha de estar en muchos hoteles todo incluido y este es el peor en el que he estado. Pero me encantaria que fueran para que lo descubran ustedes mismos.
Stayed 4 nights in Aug 2025

10/10 Excellent

Aron G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing that was a bummer was all the seaweed on the beach, a seasonal thing but the stay was amazing, staff and the community was terrific. the room we had a penthouse, highly suggested with the jacuzzi, we had a few visitors, a few monkeys trying to drink the water from jacuzzi lol
Stayed 4 nights in Jun 2025

6/10 Okay

Ognjen

Travelled with family
Disliked: Amenities
Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.
Stayed 8 nights in Jul 2025

10/10 Excellent

sandipkumar

Liked: Cleanliness, staff & service, property conditions & facilities
not much in vegitarien option but over all good.
Stayed 4 nights in Jul 2025

8/10 Good

Valerie Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
Stayed 5 nights in Apr 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitation es excelente y super limpia, el personal es amiable y atento.
Stayed 3 nights in Jul 2025

6/10 Okay

Adriana Chacon

Liked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and helpful. Property was well kept
Stayed 4 nights in Apr 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
The good! It is an eco park, plenty of animals to see the al a carte restaurants are good ( the lilies being our favorite ) The room are nice ! We stayed in the one bedroom suite , it had two baths , the living room had bunk bed for the kids. ( the only complain would be no door to bedroom, so if you want privacy , as a couple you wont have it ) the brazilian rodizio is an avoid at all cost ( not authentic at all, what they claim to be picanha is not picanha. Flavor of the food was subpar) the laguna buffett was ok, be aware that couple restaurants are being remodeled and are closed . The night shows are really good and it is must. The cenote although pretty , had a foul smell. The jade river doesnt seem like a river ( water seem stagnant and couldnt see a flow ) Water park was fun for the kids, in certain areas it can be uncomfortable to walk barefooted ( bring water shoes) the slides are good , although it my son and I got stuck in two different ones ) One issue that we didnt like was how the pool water everywhere was not clear, it was cloudy and definitely not clear like the pictures may show. The beach is ok , we went in July so algae ( sargassum) is present , but they have some mitigation for that and is not as bad. , the seem to clean the beach every morning. The place is big , so expect to get your steps in, if you have difficulty walking around , I would not recommend this resort. There are Mayan ruins on property , which was nice to see.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jamaal Antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nightly shows and hospitality from all the staff. So much to do here. The animals on the property were a good sight. The only thing that slightly concerned me was the constant attempts by the staff to push buying some sort of timeshare type thing. I stayed away and didn’t attend. Other than that, the stay was very good and I would return.
Beautiful Cenotes on the resort
First meal upon arrival.
Stayed 4 nights in Jul 2025

6/10 Okay

Muneer

Travelled with family
Disliked: Cleanliness, amenities
Check in was not great, the resort bracelets never activated, had to go back to activate them. Resort amenities and/or features were not explained. The room was fine, no issues there. The resort is a rainforest, wild life all around, we saw monkeys, coatis and birds. The pool was really average and small, was segmented not a great feature of the resort. The beach was really average and rocky. Rock wall in the water to prevent the sargassum, but that had made the beach really unattractive. The public areas of the resort were poorly maintained, public toilets were regularly blocked and dirty. The water park was ok, nothing extraordinary. Only one buffet for the resort, got busy, but the food was ok. The restaurants on the resort were excellent. El Templo being the best closely followed by the Fogo de Brazil. We never met/saw/heard from the Expedia concierge. The hotel concierge were also unhelpful except 'Karla' who was excellent. The Sandos Elite Club staff hounded us for the membership, called the room 4-5 times. But when we called concierge desk, the phone was never answered in 6 days. The Cenote and Jade River were the highlight of the resort and were the things we enjoyed the most. Over all the resort is average. Checkout was super slow and painful, took 30 minutes wait in the line to get service.
Stayed 6 nights in Jul 2025

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Story

Everything was good, except the food. The specialty restaurants were understaff I guess, since it took to long to serve us, and didn't have the food ready. The Brazil restaurant didn't have meats ready, we have to wait more than 15 minutes between servings. At the Temple Restaurant, the portions were small and it took too much time. No desserts available!!!!
Stayed 4 nights in Jul 2025

2/10 Terrible

michael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. The rooms are in poor condition especially the air conditioners. Ours broke only once, which was better than my parents experience. They had to move rooms 4 times in 6 days because the air conditioners stopped working. Management was disappointing in helping them. Many times we requested items for the room such as towels and laundry bags which never came. Some of the staff were helpful but it was hit or miss. Would not go back or recommend. Spend the extra money to go elsewhere
Stayed 6 nights in Jul 2025

10/10 Excellent

Dulce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly environment. The food and service was fantastic every where we dined at. The resort was beautiful and clean. There were so many activities to do.
Stayed 4 nights in Jul 2025