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Sandos Caracol Eco Resort - All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Eco Family Superior
Pool View Penthouse | Living area
Reception

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪14 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Quinta Avenida
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4385)
The price is AU$1,249
for 1 room
includes taxes & fees
8 July - 9 July
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.3 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 397 out of 1495 reviews
Rating 8 - Good. 376 out of 1495 reviews
Rating 6 - Okay. 278 out of 1495 reviews
Rating 4 - Poor. 194 out of 1495 reviews
Rating 2 - Terrible. 250 out of 1495 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place had some power outages and water issues other then that it was Ana amazing trip
Stayed 6 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful rooms well cleaned. very greatful when my son got sick the staff was amazing. wouldn't let me do a thing. staff on resort is amazing. all facilities were great activites at pools were so much fun.
Stayed 7 nights in Mar 2025

6/10 Okay

Jenna Aziz

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
I think this is a great hotel but there were some big issues for me. For starters when we arrived at 5pm on our first night we were not given any welcome package or explanation of the resort or water park. One of our rooms (we had 2) had bugs and bug traps under the bed. We were never told we only get 1 dinner reservation but apparently is you are there 4 or less nights you only get 1 reservation at the nicer Restaurants and all other meals must be at the buffet. The grounds were beautiful and it felt like a jungle which the kids loved. Unfortunately only the kiddie portion of the water park was open while we were there so no fun slides for adults. The food was mediocre at best with the buffets being sub par and limited in offerings. I think with some small improvements the resort could be great but our experience was just ok. The only restaurant on the ocean was a reservation only and we couldn’t get in during our stay. We would not go back to this resort again even though it has a great vibe and is VERY kid friendly. We loved that families were so welcome and the kids had lots of others their age to play with.
Stayed 4 nights in Mar 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Caracol was a great experince for our family.
Stayed 4 nights in Mar 2025

10/10 Excellent

Phillip Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place was magical. Some reviews made we question but Sandos did not disappoint. The size is very manageable with fresh water CENOTES on site that you can swim and snorkel in! The waterpark is amazing for both children and adults! Lots of wildlife that our son enjoyed seeing! The kids club has very nice staff and very clean that allowed us adults to have an early dinner alone. The only difficult process was getting reservations to dinner. We never went to the reserved restaurants on site due to booking being difficult. However, the buffets were absolutely amazing and the food was great! The entertainment staff and shows were out of this world! Fernando is an incredible entertainer with both the children and adults! We recommend to any family and will not disappoint!
Stayed 5 nights in Mar 2025

10/10 Excellent

Gianna

Stayed 7 nights in Mar 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tsering

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Brian Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Jennifer Hazel

Travelled with family
Wish that our first day they would have explained the bracelets and given a tour of where everything is. Booking at restaurants only happed one of the 7 days.
Stayed 7 nights in Mar 2025

8/10 Good

Johan A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost perfect. we need more amenities for teens

The whole experience was great for my kids and me. The only downside is that there were too few ping pong tables for the large number of people there, and the pool tables (only 2) were not in good condition. The rest of the hotel and food are great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark, cenote were awesome. Entertainment and staff were amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well rounded resort, with very serviceable and polite staff. Makes one feel very welcome and relaxed. Nature is well taken care of, food is very good and many extras are included for no charge.
Stayed 5 nights in Feb 2025

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 7 nights in Jan 2025

10/10 Excellent

Cleydy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy hermoso lo recomiendo
Stayed 3 nights in Feb 2025

8/10 Good

Tara Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked all the trails to walk. The select pools for adults only were nice and the waitress/waiter gave good service. Teppanyaki a la carte was delicious and amazing. Loved the wildlife on resort especially the monkeys. I didn't find concierge very friendly or helpful. Most of the time they weren't at the desk and when they were there they never seemed happy. I would visit there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shenthuran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Stayed 5 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 14 nights in Feb 2025

6/10 Okay

Alyxandra

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.
Stayed 9 nights in Nov 2024

10/10 Excellent

Yeelay, Holbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Feb 2025

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Stayed 4 nights in Mar 2025

2/10 Terrible

stephanie Lynn

Stayed 7 nights in Jan 2025

10/10 Excellent

Tanya Midori

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and it was all around great! love the wildlife and the property!!
Stayed 7 nights in Jan 2025