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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

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Restaurant
Aerial view
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Quinta Avenida
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

7.0 out of 10
Good
(19 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

8.2 out of 10
Very good
(157 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

7.6 out of 10
Good
(13 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.4 out of 10
Very good
(12 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(34 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • 64 sq m
  • Sleeps 5

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About the area

Playa del Carmen

Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Maroma Beach - 19 min drive - 16.1 km
  • Xcaret Eco Theme Park - 20 min drive - 16.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 449 out of 1436 reviews
Rating 8 - Good. 358 out of 1436 reviews
Rating 6 - Okay. 260 out of 1436 reviews
Rating 4 - Poor. 164 out of 1436 reviews
Rating 2 - Terrible. 205 out of 1436 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Wengang

Travelled with family
Disliked: Amenities, property conditions & facilities
Facilities old and falling apart.
Stayed 7 nights in Dec 2025

4/10 Poor

Maurice

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel itself had a lot of greeneries, which was nice, but the main issue was the management, it is pretty poor. The room had a lot of broken little stuff, the air conditioning was leaking water, on top of the TV and outlets... we had to change room as we did not had 2 beds (like we booked) and they lost all our luggage in the transfer, they sent everything to the wrong room ... we had to go through the management to finally get everything back after several hours. And the food is horrible, it is an all inclusive, was not expecting 5 stars food, but it was really bad. Anyway, will never go back to a Sandos chain hotel.
Stayed 7 nights in Dec 2025

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The positive side is the room was a good size for the three of us. There were plenty of towels for showers. The resort was beautiful and the beach was a nice stretch with plenty of beach chairs. The water park was fun. The nature trails are nice and watching the local wildlife was really fun. The negative: The ac quit after the first night and dripped water the whole time so there was a puddle in the room. Things I asked to be fixed were not. The shower the iron… etc. the resort is nice for the most part aside from the sewage smell that is everywhere. They advertise snorkeling in the cenote but snorkeling equipment was not available. They advertise restaurants beyond their buffet but there is no way to make reservations. Period. I was invited to come get a welcome kit with a map and a souvenir but it turned out to be a several hour long sales pitch and a souvenir that you must purchase. The all inclusive aspect is not as appealing as it should have been the restaurants should have been available, the resort advertising should be honest about what you get like stop lying about the fact that you have the ability to get a reservation at a sit down restaurant that isn’t just a buffet. I paid a lot of money to spend a nice holiday there with my family and was disappointed from day 2. The food in the buffet is ok and there is something for everyone but I wasn’t impressed. No chance I’ll recommend this place or return.
Stayed 7 nights in Dec 2025

8/10 Good

Tara, Leander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food.
Stayed 5 nights in Dec 2025

10/10 Excellent

Danielle Marin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!
Stayed 5 nights in Dec 2025

4/10 Poor

Masahiro

Stayed 5 nights in Dec 2025

4/10 Poor

Michelle Rae

Travelled with family
Liked: Property conditions & facilities
Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.
Stayed 5 nights in Dec 2025

6/10 Okay

Moira

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2025

4/10 Poor

Lisa, Holley

Travelled with family
Disliked: Amenities
Our stay was Dec 16-23. Our check in took over 3 1/2 hours! We did not receive a proper introduction in navigating the resort, although we did get deceived (while waiting in line to check in) and roped into a timeshare tour (that we thought was the “proper” introduction)! Then when we declined the timeshare invite- we were treated like outcasts! We did not get a map, or any explanation after that. Activities, schedules, A la Carte booking system, or guest services took the whole trip to figure out. This definitely created a lot of confusion for us in the first 4-5 days.And forget getting anyone on the phone or waiting at the Consierge’s desk line! Now- the food! The International buffet was like a cattle herding free for all! It severely lacked proper temperature control. Both hot and cold food was warm, and the pile-up’s to get food were extremely irritating! The roof leaked when it rained and there was actually black debris coming out of the juice dispensers one day. The next day the pop machine was closed down. We refrained from getting juice & pop from dispensers for the remainder of our stay. My husband and I didn’t eat anything but a bag of Doritos and 2 cans of Pringles for the last 4 days because 4 of the 5 of us ended up with food poisoning.. and since we did not bring a drugstore of GI medications we ended up paying over $200 in the souvenir shop on meds and electrolyte replacement drinks! This kind of ruins an all-inclusive experience!
Stayed 7 nights in Dec 2025

10/10 Excellent

Tamara Marie

Liked: Cleanliness, property conditions & facilities
Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tomasz

Stayed 5 nights in Dec 2025

4/10 Poor

Maria

Disliked: Amenities
The room was plain, nothing to be excited about. Every morning I had to chase the staff for coffee. The last night there was a power outage that lasted the entire day and night. I had plans to eat at the buffet restaurant that evening but the restaurant did not open due to the power outage. There was a lot of family with children waiting to eat. There were three other restaurants that were open, but not serving people who did not have reservations. The staff and management were not helpful at all. As paying customers, we should not have gone without eating dinner that night. I had to eat Pringles for dinner. This resort is terrible. DO NOT GO!
Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful except for check in and check out. We waited over an hr with just one person checking in at the desk. They then said we had to wait in a different line because we had two rooms. We refused, and were able to check in there. One room was not ready so we later had to go back to the front and get the wristband keyed for it. I had billing issues and issues with them having a different name assigned to the room they gave us. At check out, I was told to go to the check out desk. I waited at the computer that said “check out” and the two individuals there kept working on something different and then left the computer without any communication. Two family’s that arrived after us got in the “check in line” and were able to check out before us. I then got in the check it line and the lady wanted the towel passes. We were not told to return our beach towels for the passes and bring them to the front at any point. I refused going back to our room for the towels due to needing to check out, get a ride from our rented van, drive 45 minutes and get through the airport to our flight. Their computer system seems to be very slow and lack efficiency.
Stayed 5 nights in Dec 2025

8/10 Good

Taha

A lot of fun activities, but the service could be much better.
Stayed 4 nights in Dec 2025

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again.
Stayed 10 nights in Dec 2025

6/10 Okay

danielle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food
Stayed 4 nights in Nov 2025

8/10 Good

Scarlett

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.
Stayed 4 nights in Dec 2025

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for traveling with kids,
Stayed 3 nights in Aug 2025

10/10 Excellent

James David

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
We visited with our two little girls on their first vacation, and the Sandos Caracol crew really went above and beyond to make our stay memorable. We had meal accommodations, and fast responses to all of our concerns that came up. The waterpark was spectacular for our kiddos being 3 and 6. The concierge and managers put on a meet and greet to get feedback from the guests, and were super earnest about making sure we felt at home and were heard. Samantha and Melisa both really stepped up, and you'd be lucky if either ends up being your Guest Experience Agent! We're definitely coming back! There were a few things that some travelers may not like. --- It's an eco resort, and there's animals everywhere, that means limited room service and outdoor meal access to prevent issues. - The menu selection outside of specific hours made it tricky to get simple foods for the kids when they were hungry. An example is the all day Taco bar offers Cereal...but only early morning and after 11pm. Even adding simple snack foods alongside tacos there during the day would've made the whole stay much easier for our little ones. - The resort has great amenities for kids, but isn't sized for them. Even adding a simple step stool into the rooms would have enabled them to wash their own hands, reach the soap, etc without needing to climb on a suitcase. - The Laundry service was really fast and efficient, but the form to sign off on things is outdated and a bit confusing in English.
Stayed 7 nights in Dec 2025

8/10 Good

Patricia

Stayed 14 nights in Dec 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it.
Stayed 3 nights in Dec 2025

6/10 Okay

Christina

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast ran out of coffee and basically gave me a cup of milk. AC on the ceiling randomly started gushing out water/liquid? Bathrooms were flooded and all seemed to need major repairs. Not enough entertainment. Kid area cannot be used for kids under 4 so there isn’t anything to do other than 10am-11am. Also times on the app and website do not match up. Kid area and certain restaurants would be closed sooner than the app showed. Kid pool area ran out of stuff constantly and gave me a hot dog and a beef patty without any buns. Kid pool also had shards of broken plastic cups. Workers are none existent, everything just seems like a huge safety hazard. Very disappointed with my stay. Not enough activities or entertainment.
Stayed 4 nights in Dec 2025

10/10 Excellent

Brent Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything exceptional
Stayed 6 nights in Nov 2025