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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Sandos Caracol Eco Resort - All Inclusive

4.0 out of 5.0
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 1800 781 504
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Parking
Wifi
Laundry
24/7 Desk
Multilingual
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Room type Options Nightly price Book
Photo of room
Royal Elite Suite 1 Bedroom
Room with view
62 square metres
1 King Bed and 1 Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
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Eco Family Penthouse
64 square metres
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Royal Elite Penthouse
Room with view
62 square metres
1 King Bed and 1 Twin Sofa Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Eco Family Suite
70 square metres
1 King Bed and 1 Twin Bunk Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Photo of room
Penthouse Select Adults Only
62 square metres
1 King Bed and 1 Twin Sofa Bed
Room sleeps 3 guests
Select dates to see price
Photo of room
Deluxe Select Adults Only
41 square metres
1 King Bed and 1 Twin Sofa Bed
Room sleeps 3 guests
Select dates to see price
Photo of room
Eco Family Superior
30 square metres
1 King Bed and 1 Twin Bunk Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Superior Select Adults Only
39 square metres
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Photo of room
Royale Elite Superior Room
Room with view
39 square metres
2 Queen Beds 1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Stylish property on the shore with 3 outdoor swimming pools

Popular property highlights

Free self parking
Free WiFi
Laundry facilities
24-hour front desk
Multilingual staff

Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Sandos Caracol Eco Resort - All Inclusive

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Snorkelling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Cycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • On-site live performances included
  • Theme parties included
  • Access to on-site clubs included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • All available beverages included
  • On-site entertainment and activities included
  • Scuba lessons included

Hotel Amenities

  • Fitness facilities
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 956
  • Number of floors - 3
  • Airport transport (surcharge)
  • Coffee/tea in common areas
  • Laundry facilities
  • Garden
  • Free breakfast
  • Health club
  • Nightclub
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Porter
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Steam room
  • Sauna
  • Wedding services
  • Children's club
  • Designated smoking areas
  • Pool umbrellas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2005
  • Number of restaurants - 9
  • Tennis on site
  • Waterslide
  • Number of outdoor pools - 3
  • Number of spa tubs - 5
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Turkish bath/Hammam
  • Free self parking
  • Number of bars/lounges - 9
  • Number of poolside bars - 2
  • Number of swim-up bars - 1
  • Daily
  • Luggage storage
  • Free water park access
  • Beach umbrellas
  • Beach sunloungers
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Free buffet breakfast
  • Wheelchair accessible: No

Internet

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Italian
  • Spanish
  • Dutch

Parking

Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Ceiling fan
  • Desk
  • Room service
  • Blackout drapes/curtains
  • Shower only
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Plasma TV
  • Minibar (stocked, free items)
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Room service is available.

Nearby Things to do

  • Golfing nearby
  • Personal motorised watercraft on site
  • Skydiving nearby
  • Windsurfing nearby
  • Free bicycles on site
  • Fitness classes on site
  • Basketball on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Beach volleyball on site
  • Beach yoga on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Accessibility

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at 11:30 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

No lifts

Debit cards

Staffed front desk

Carbon monoxide detector

Smoke detector

LGBTQIA friendly

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property follows sanitisation practices of Safe Travels (WTTC - Global)

Property does not offer on-site COVID-19 testing

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Travelife
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