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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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5 outdoor pools, pool umbrellas, pool loungers
Property video
Restaurant
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(54 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
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  • Pool
  • All-inclusive
  • Spa
  • Free Wi-Fi
4.3 out of 5, Excellent, 3,083 reviews
The price is AU$311
includes taxes & fees
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About the area

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. .This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.

What's nearby

  • Playa 88 - 5 min walk - 0.4 km
  • Guadalupe Church - 9 min walk - 0.8 km
  • Punta Esmeralda Beach - 18 min walk - 1.5 km
  • Quinta Avenida - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 5 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 510 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

Lessons/classes/games

Bartending

Cooking

Dancing

Entertainment

Onsite entertainment and activities

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fritz

Liked: Cleanliness, amenities, property conditions & facilities
The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves.
Stayed 4 nights in Feb 2026

8/10 Good

Kyle

Stayed 9 nights in Feb 2026

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paradisus PDC did not disappoint! Friendly and accommodating staff, beautiful spacious and clean rooms, lots of fun activities and cozy spaces for both families (and adults only) to relax or enjoy, ‘many restaurant and bar options, and a variety of pool areas and lovely calm and clean beach (barely any sargassum and safe for the kids)! We promise to be back!!
Stayed 1 night in Feb 2026

10/10 Excellent

Bob

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too.
Stayed 4 nights in Feb 2026

6/10 Okay

Leda

Stayed 8 nights in Jan 2026

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great food and rooms
Stayed 7 nights in Jan 2026

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are just wrapping up a week at Paradisus Playa Del Carmen. The service we received from our Concierge Roxanna was next level, we've never been so personally taken care of. From little gifts and things for the kids, to chilled champagne in our room. She made sure we were well looked after. The weather was a little cooler than expected our first few days, unseasonably so for Mexico, so the pools certainly felt cold. I believe they are somewhat heated, but the resort as a whole is feeling it's age. The room was nice enough for sure for our purposes and we certainly made good use of the outdoor jacuzzi in the cool evenings. The buffet meals were fine, there weren't many options for my wife and kids though like we've had at other resorts i.e. hamburgers, hot dogs and fries etc. the beach is really nice, lots of soft white sand and plenty of seating, although some of the seats and umbrellas are pretty worn out. The nightly entertainment wasn't the greatest we've seen, but the staff are all very friendly and really try to make your stay enjoyable. The water park is lots of fun. With decent slides and a variety even for the little ones. This was a highlight and the best one at any resort we've stayed at thus far. Overall, a great time was had by our family, but this resort (the all ages side anyway) does feel like it's catered to the younger kids (mine are 12 and 9) and it was rare we saw another child my 12 year olds age. Lots of kids in puddle jumpers.
Stayed 7 nights in Feb 2026

2/10 Terrible

Caroline Ruth, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We just came back from a week at Paradisus Playa Del Carmen. The resort was terrific, great food, very well maintained grounds, beautiful beach. Unfortunately, our stay ended on a terrible note with some of the worst hospitality I’ve ever experienced. We had tried multiple times to secure late check out but were told repeatedly that they could not accommodate the request. So, we booked the hospitality suite for 3:00 given our pre-arranged airport transfer was coming at 3:45. We showed up at 2:55 for the suite and were told it wasn’t ready and they needed 15 minutes to prepare it. I asked if they could please expedite given our timing with our transport. We waited 10 minutes and then asked on the progress. The staff said it still hadn’t been cleaned but they would now call someone. I was upset that they hadn’t even called someone when we first arrived. We waited 5 more minutes and still no one showed up to clean. I asked the front desk staff Carlos to check the state of the suite. We went to look together and the room had wet floors and dirty used wet towels on the floor. He looked at that and said we could use it. I was completely floored at his lack of concern over the state of the room and his unwillingness to try to solve the problem. I asked to have it cleaned up for our use and he said he would call someone. There was absolutely no sense of urgency from the front desk staff at all and they were all completely unempathetic to the situation. Terrible way to end our trip.
Stayed 7 nights in Jan 2026

8/10 Good

Alessandro, Westland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Consistency over the years is a great positive. However, the lack of more entertainment options, especially after 9 p.m., is a downside.
Stayed 3 nights in Feb 2026

6/10 Okay

Siu Fan Young

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
On day 5 of our 7-day all-inclusive trip, I discovered a bed bug in one of our beds. Earlier in the week, I had noticed bites but assumed they were mosquito bites. While the hotel staff did respond quickly and moved us to a different room, I was unable to sleep comfortably for the remainder of the stay. The bites continued to grow in size, including one on my face. Thankfully, the bites were isolated to me and did not affect my daughter. However, I only travel once a year, and this incident significantly dampened what should have been a relaxing experience at the Paradisus Hotel. Other than that, the food options were good overall, though it was difficult to book restaurant reservations at reasonable times, so we often defaulted to the buffet. The family shows held in one of the open lobbies were enjoyable and added a fun atmosphere to the evenings. The pool, kid pool, waterpark and beach were enjoyable too. I am not jaded by Mexico as a destination, but I am not sure how soon I would choose to return to Paradisus again because of this experience.
Stayed 7 nights in Jan 2026

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Everything was amazing from start to finish
Stayed 5 nights in Jan 2026

10/10 Excellent

LISA

Stayed 5 nights in Jan 2026

10/10 Excellent

Hasnain

Liked: Cleanliness, property conditions & facilities
Everything was great we enjoyed our vacation with the family. Gracious for having us :)
Stayed 6 nights in Jan 2026

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant vacation
Stayed 5 nights in Jan 2026

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Stayed 7 nights in Jan 2026

8/10 Good

Gloria M

Travelled with family and small children
Liked: Cleanliness
The staff were the absolute best part of the stay. So caring and attentive.
Stayed 5 nights in Jan 2026

6/10 Okay

Vianey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous for the most part. Room was clean. The buffet could be better, from the food to the atmosphere. All the resorts I’ve been to, there has been more options, better food, and with a view of the beach. Not in a dark room.
Stayed 4 nights in Jan 2026

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, pools, beach, food, friendly staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beach was only draw back a bit. Food and resort were amazing! Our family concierge Fabian was outstanding! He really looked out after us, provided great service and always left something great for our kids in the room. Thank you Fabian!
Stayed 4 nights in Jan 2026

8/10 Good

Laurie

The property is very clean, rooms are nice. The staff are wonderful
Stayed 7 nights in Jan 2026

10/10 Excellent

Zachary

Stayed 10 nights in Jan 2026

10/10 Excellent

Marius Petru

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I I would highly recommend this establishment as an exceptional family-friendly destination. The pool facilities are outstanding, and the property itself is impeccably maintained. The safety personnel are both personable and highly competent. My only minor reservation pertains to the dining experience, which I would rate as average. I perceived the food to lack freshness. Nevertheless, I would enthusiastically select this property again for future visits.
Stayed 3 nights in Jan 2026

10/10 Excellent

Milana

Liked: Cleanliness, amenities, property conditions & facilities
Great family hotel. Everyone was super accommodating and the staff tried their best to make our vacation memorable. Thank you to the staff and concierge of paradisus!
Stayed 4 nights in Jan 2026

10/10 Excellent

Thi Bich Dao, Canton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly. Rooms are cleanest and a lot active for families with kids. I love it!
Stayed 4 nights in Jan 2026

10/10 Excellent

Al

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Thanks to Andres, our stay at this hotel became one of the most amazing experiences we had in Mexico. Be sure to book the Family Concierge package—it's absolutely worth the price. The hotel offers direct access to a beautiful beach and also allows access to a neighboring resort, Paradisus La Perla, which is a great added bonus. Please note that the hotel does not provide transportation, so you'll need to arrange it separately.
Coffee and Alcohol drinks were available in the building 24/7
Very clean and nice beach
After dinner suprises
Stayed 5 nights in Jan 2026