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DoubleTree by Hilton Ottawa Downtown

4.0 star property

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Terrace/patio
Fitness facility
Lobby
Hypo-allergenic bedding, down duvets, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Rideau Canal
    ‪3 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

Standard King Room

  • Sleeps 4
  • Free Wi-Fi

Superior King Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.8 out of 10
Excellent
(50 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(27 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

Executive 1 King Bed, 431Ft, 40M, Up To 4 People, Pullout Sofa, Enhanced Room Amenities

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1Kg Mobility/ Hearing Acess Ri Shwr Studio

Hypo-allergenic bedding, down duvets, in-room safe, desk

1Kg Mobility/ Hearing Acess Ri Shwr Studio

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Bed Junior Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed Junior Suite

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Bed With Sofabed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed With Sofabed

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Breakfast, lunch and dinner served
Les Suites Hotel Ottawa
Downtown Ottawa
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 5,482 reviews
The price is AU$217
includes taxes & fees
31 May - 1 June
Les Suites Hotel Ottawa

About the area

Ottawa

With a stay at DoubleTree by Hilton Ottawa Downtown, you'll be centrally located in Ottawa, steps from University of Ottawa and 3 minutes by foot from Rogers Centre Ottawa. .This hotel is 0.2 mi (0.3 km) from Rideau Canal and 0.3 mi (0.5 km) from Byward Market Square.

What's nearby

  • Rideau Centre - 1 min walk - 0.1 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rideau Canal - 3 min walk - 0.3 km
  • Byward Market Square - 5 min walk - 0.5 km
  • Rogers Centre Ottawa - 5 min walk - 0.5 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Dining Hall - ‬2 min walk
  • ‪The Highlander Pub - ‬3 min walk
  • ‪Poulet Rouge - ‬2 min walk
  • ‪Shanghai 360 - ‬3 min walk
  • ‪Bridgehead - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 283 guestrooms featuring espresso makers and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as an indoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at The Albion Rooms, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Ottawa? This hotel has 1744 square feet (162 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,744 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The onsite parking lot is managed by a third party.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1210 out of 2198 reviews
Rating 8 - Good. 585 out of 2198 reviews
Rating 6 - Okay. 215 out of 2198 reviews
Rating 4 - Poor. 94 out of 2198 reviews
Rating 2 - Terrible. 94 out of 2198 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kathleen

The room was unreasonable small for 2 people, the parking was a nightmare, the fridge in the room didn’t work and after 2 days all of our food spoiled. I don’t think we will stay here again. The worst was the parking
Stayed 3 nights in Feb 2026

4/10 Poor

Jessica

Check in was at 3pm. I arrived at 430pm and my room still wasn’t ready. I was told because there was a late check out. Keep in mind, check out is at 12pm. It was very disappointing as we had to wait for our room to be ready. Also, would have been nice to know that the hotel was under renovations prior to booking. Besides that, room was clean.
Stayed 1 night in Feb 2026

6/10 Okay

Joseph

Travelled with family
There were only reading lights on one side of the bed so I could read but my wife couldn’t.
Stayed 3 nights in Feb 2026

10/10 Excellent

Debbie

Room was spacious an clean
Stayed 1 night in Feb 2026

6/10 Okay

Tammy

Travelled with partner
Hot tub is replaced by a “deck”.Instead of being fixed or replaced on a cold frigid winter day like yesterday and today it would have been so nice to be able to go in the hot tub. The buffet breakfast at $28 person is garbage consisting of powdered scrambled eggs and soggy sausage. The room itself was ok. For a similar cost I would consider staying at the Westin or Marriott instead next time.
Stayed 1 night in Feb 2026

10/10 Excellent

Farida

Stayed 1 night in Jan 2026

10/10 Excellent

Faranak

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

Yvette

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Desk staff super friendly, warm cookie nice touch.
Stayed 1 night in Feb 2026

8/10 Good

Nathaniel

Business traveller
Liked: Cleanliness, amenities
Found a few hairs in bed but not a huge deal. Construction in lobby was not fun. And no complimentary coffee !!
Stayed 2 nights in Feb 2026

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, comfortable and conveniently located. Staff were so friendly!
Stayed 2 nights in Jan 2026

6/10 Okay

Erin

Liked: Cleanliness, amenities
Room was clean and comfortable, the elevator to the parking was not working. The key to my room didn't work and I had to carry my luggage up and down three times until my room was changed.
Stayed 2 nights in Jan 2026

2/10 Terrible

Brianna

Disliked: Cleanliness, amenities, property conditions & facilities
No where to park for bigger vehicles, no hot water, you can hear the neighbours. Dirty underwear in the closet on the floor. Room 443 maybe check before the put another guest in there. Told front desk but no one picked them up.
Stayed 2 nights in Jan 2026

2/10 Terrible

Matthew

Dirty
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
all good!
Stayed 3 nights in Jan 2026

4/10 Poor

Rikki

Stayed 2 nights in Jan 2026

8/10 Good

Ann

Business traveller
Liked: Cleanliness, amenities
Staff was very helpful. The room was clean and the beds were comfy. Overall a good hotel to stay in especially if you are attending an event at Rogers. I would say that lighting could be improved as I found the room quite dark and there seemed to be some heating issues as hallways were very cold - but not all of them and the room was a bit cold as well. I also ate in the restaurant downstairs- the waitstaff were friendly and the food was good.
Stayed 3 nights in Jan 2026

8/10 Good

Hal

Business traveller, Travelled with group
Liked: Cleanliness
Friendly staff
Stayed 5 nights in Jan 2026

8/10 Good

Muneera

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, clean rooms, conveniently located downtown Ottawa
Stayed 1 night in Jan 2026

6/10 Okay

Kate

Stayed 3 nights in Jan 2026

10/10 Excellent

Eva

Stayed 2 nights in Jan 2026

10/10 Excellent

Darcy

Stayed 2 nights in Jan 2026

8/10 Good

Katsistohkwiio

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the DoubleTree by Hilton Ottawa was great! Clean room, convenient location and comfortable bed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Carole

Stayed 1 night in Jan 2026

4/10 Poor

Buck

Stayed 2 nights in Jan 2026