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Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 star property

Photo gallery for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Exterior
Bar (on property)
Lobby
Lobby
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View map
1876 Robertson Rd., Ottawa, ON, K2H5B8
  • Place, Queensway Carleton Hospital
    ‪1 min drive‬
  • Place, Bayshore Shopping Centre
    ‪2 min drive‬
  • Place, Canadian Tire Centre
    ‪9 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Room amenity

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Fireplace

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(25 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Ottawa

With a stay at Best Western Plus Ottawa/Kanata Hotel & Conference Centre in Ottawa (Nepean), you'll be within a 15-minute drive of Canadian Tire Centre and Ottawa Hospital Civic Campus. .This eco-certified hotel is 10 mi (16.1 km) from Parliament Hill and 10.7 mi (17.3 km) from University of Ottawa.

What's nearby

  • Queensway Carleton Hospital - 1 min drive - 1.5 km
  • Bayshore Shopping Centre - 2 min drive - 2.9 km
  • Algonquin College - 6 min drive - 5.9 km
  • Nepean Sportsplex - 9 min drive - 9.1 km
  • Canadian Tire Centre - 9 min drive - 12.1 km

Getting around

  • Ottawa Fallowfield Station - 11 min drive
  • Ottawa International Airport (YOW) - 22 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬18 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Pizza Pizza - ‬4 min walk

About this property

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Suburban hotel with a fitness center and a 24-hour front desk
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 84 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy a satisfying meal at High Fives Sports Pub serving guests of Best Western Plus Ottawa/Kanata Hotel & Conference Centre. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
High Fives Sports Pub - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • High Fives Sports Pub

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation, per day (maximum CAD 100 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Ottawa/Kanata
Best Western Plus Ottawa/Kanata
Best Western Plus Ottawa/Kanata Hotel
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
Best Western Plus Ottawa/Kanata Ottawa
Best Western Plus Ottawa/Kanata Hotel Conference Centre
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

Reviews

Best Western Plus Ottawa/Kanata Hotel & Conference Centre Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 295 out of 1006 reviews
Rating 8 - Good. 380 out of 1006 reviews
Rating 6 - Okay. 182 out of 1006 reviews
Rating 4 - Poor. 85 out of 1006 reviews
Rating 2 - Terrible. 64 out of 1006 reviews

Reviews

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately when we walked in there was a huge fish smell that just filled the entire hotel. We got to our room there was hardly any toilet paper and floor was sticky. The bathroom smelt so bad we avoided as much as we could. The pool was so dirty, we tried to make the most of it but the hotel is not like i remember it.
Stayed 1 night in Jun 2025

2/10 Terrible

Patricia

Travelled with family
Disliked: Property conditions & facilities
Our stay was terrible. The room smelled like chlorine because pool under room. The air conditioner didnt work. The ice machines were broken. Then we had no shower. Tap broken. We were then moved to a different room. Which took a while to pack up. Then given 2 warm bottles of water as compensation???? A piece of glass on the carpet which i stepped.on.We would like to request a refund for our stay. Two warm bottles of water as comp is ridiculous. Please refund our credit card. This stay was the worst ever. Not the way we wanted our vacation to go.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Kaylyn

Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were in town for a soccer match, and the price fit our budget great ! Over all it was a nice experience. Pool was fun as well !
Stayed 1 night in Jun 2025

6/10 Okay

Agustin

Stayed 1 night in Jun 2025

8/10 Good

Susan

Stayed 1 night in Jun 2025

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Driveway was rough, could use some repair.
Stayed 1 night in Jun 2025

6/10 Okay

judith

Travelled with family
Liked: Staff & service, room comfort

Ok ok

Too much money for 3 star..only went there for EV charging..
Stayed 1 night in Jun 2025

6/10 Okay

Colleen

Liked: Cleanliness
Room was clean. People were friendly. Not much in the area for food/restaurants.
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Need new parking line its all faded 😩 air condition is very noisy, ice machine is not working, parking lot needs to be asphalt line is all faded especially the handicap parking. Need numbers sign and ➡️ for easy finding. Price was reasonable.
Stayed 1 night in Jun 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Liked the staff. Nice and quiet.
Stayed 2 nights in Jun 2025

6/10 Okay

Suzanna

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool was great fun. Sofa bed was only a single and based on the Expedia ad, we expected a double. The staff were either inexperienced or not skilled at helping to resolve the issue.
Stayed 2 nights in Jun 2025

8/10 Good

Moven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easily accessible to surrounding venues.
Stayed 1 night in Jun 2025

2/10 Terrible

Kelly

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

G

Travelled with partner
Beds comfortable, room clean and large with jetted tub. Overall nice stay. Outside requires some beautification and updates.
Stayed 1 night in Jun 2025

8/10 Good

Rafiqul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

curtis

Stayed 1 night in May 2025

4/10 Poor

Rob

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place is in rough shape. Ice machines don’t work, Walls cracking, floors cracking, rooms smell musty and old. The photos on the page are not representative of what is there. Way overpriced for this place. I chose this place because it looked updated and clean. This was not the case.
Stayed 3 nights in May 2025

10/10 Excellent

Shannon

Stayed 1 night in May 2025

10/10 Excellent

Shicheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Krishnan

Stayed 1 night in May 2025

10/10 Excellent

Nyibango

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with friendly staff
Stayed 1 night in May 2025