2/10 Terrible
Dixie Ann
Travelled with family and small children
3 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unacceptable Conditions and Unprofessional Staff
My two young children and I had an extremely disappointing stay. Within an hour of checking in, we encountered multiple roaches—on the bathroom wall, above our bed, and on the countertop. We documented this with photos and videos.
When I contacted the front desk to report the infestation and request a room change, the staff member was shockingly rude and unprofessional. He refused to move us, stating he was not authorized to do so. When I emphasized that the conditions were uninhabitable, he dismissively told me that I had already heard him the first time and that he would not repeat himself. His tone was condescending and completely inappropriate for someone in hospitality.
As a family that travels four months out of the year, we have experienced a wide range of accommodations, but this was by far one of the worst experiences we've had. No paying guest should have to deal with unsanitary conditions or be treated with such disrespect when seeking a reasonable solution.
I contacted the corporate office who immediately took action and relocated us to another hotel.
Dixie Ann
Stayed 1 night in Feb 2025