See all properties
Save

The Brock Niagara Falls Fallsview, Tapestry by Hilton

3.5 star property

Photo gallery for The Brock Niagara Falls Fallsview, Tapestry by Hilton

3 restaurants, breakfast served
Sauna, body treatments, hydrotherapy, aromatherapy, hot stone massages
View from room
Royal Room, 1 Queen Bed (Falls View)
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • Pool

Explore the area

View map
5685 Falls Avenue, Niagara Falls, ON, L2E 6W7
  • Place, Casino Niagara
    ‪2 min walk‬
  • Place, Fallsview Casino
    ‪19 min walk‬
  • Place, Horseshoe Falls
    ‪6 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪34 min drive‬

Room options

Two Queen Suite with Falls View

  • Sleeps 4

View all photos for Queen Suite

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Queen Suite

  • Sleeps 2

View all photos for Superior Queen Room With Falls View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Queen Room With Falls View

  • Sleeps 2

View all photos for Superior Queen Suite With Falls View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Queen Suite With Falls View

  • Sleeps 2

Two Queen Room with Partial Falls View

  • Sleeps 4

View all photos for Queen Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Queen Room

  • Sleeps 2

Two Queen Room with Falls View

  • Sleeps 4

View all photos for Wheelchair Accessible Traditional Queen Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Wheelchair Accessible Traditional Queen Room

  • Sleeps 2

View all photos for Standard Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Falls View)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Falls View)

7.4 out of 10
Good
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Marilyn Monroe)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Marilyn Monroe)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Balcony (Royal Falls View)

View from room

Royal Room, 1 King Bed, Balcony (Royal Falls View)

7.8 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed (Falls View)

Royal Room, 1 King Bed (Falls View)

Royal Room, 1 King Bed (Falls View)

9.6 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Whirlpool tub w Falls View)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Whirlpool tub w Falls View)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Studio Suite, 1 Queen Bed (Royal)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Royal Studio Suite, 1 Queen Bed (Royal)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (Falls View)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed (Falls View)

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Royal Room, 1 Queen Bed, Balcony (Royal Falls View)

View from room

Royal Room, 1 Queen Bed, Balcony (Royal Falls View)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Single Beds (Marilyn Monroe)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Single Beds (Marilyn Monroe)

  • 65 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Room, 1 Queen Bed (Falls View)

Royal Room, 1 Queen Bed (Falls View)

Royal Room, 1 Queen Bed (Falls View)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Falls View)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds (Falls View)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner (Falls View)

Suite, 2 Queen Beds, Corner (Falls View)

Suite, 2 Queen Beds, Corner (Falls View)

  • 65 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Falls View)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Falls View)

7.4 out of 10
Good
(11 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Falls View)

Room, 2 Queen Beds (Partial Falls View)

Room, 2 Queen Beds (Partial Falls View)

7.2 out of 10
Good
(11 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Family Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (King George)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed (King George)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed (Queen Elizabeth)

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed (Queen Elizabeth)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room 1 King bed

  • Sleeps 2

1 King Standard Balcony Niagara Falls View

  • Sleeps 2

1 King Standard Jetted Tub Niagara Falls View

  • Sleeps 2

2 Double Standard Walk In Shower

  • Sleeps 4

Standard Two Double Beds

  • Sleeps 4

Premium Room With Two Queen Beds

  • Sleeps 4

View all photos for 2 Bedroom 2 Queen Suite

In-room safe, laptop workspace, blackout curtains, iron/ironing board

2 Bedroom 2 Queen Suite

  • Sleeps 6

View all photos for Niagara Falls View Premium King Room

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Niagara Falls View Premium King Room

  • Sleeps 2

View all photos for 1 King Standard Niagara Falls View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

1 King Standard Niagara Falls View

  • Sleeps 2

View all photos for 2 Bedroom Suite Niagara Fallsview

In-room safe, laptop workspace, blackout curtains, iron/ironing board

2 Bedroom Suite Niagara Fallsview

  • Sleeps 4

Deluxe King Room With Falls View

  • Sleeps 2

1 King Balcony Falls View

  • Sleeps 2

King Fallsview Corner Suite With Living Room

  • Sleeps 2

King Room With Whirlpool-Falls View

  • Sleeps 2

View all photos for 1 Queen Studio Suite Floor To Ceiling Window

In-room safe, laptop workspace, blackout curtains, iron/ironing board

1 Queen Studio Suite Floor To Ceiling Window

  • Sleeps 2

1 Queen Falls View Studio Suite

  • Sleeps 4

Room With 1 Queen Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

Queen Fallsview Corner Suite With Living Room

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

1 Queen Balcony Falls View

  • Sleeps 2

Queen Fallsview Corner Suite With Balcony

  • Sleeps 2

2 Queens Deluxe Falls View

  • Sleeps 4

2 Queens Corner Falls View Suite

  • Sleeps 6

Family Room With Two Queen Beds

  • Sleeps 4

Similar properties

Flat-screen TV, pay films
Embassy Suites by Hilton Niagara Falls Fallsview
  • Pool
  • Hot tub
  • Breakfast included
  • Restaurant
4.1 out of 5, Very good, 13,303 reviews
The price is AU$206
includes taxes & fees
20 Nov - 21 Nov
Embassy Suites by Hilton Niagara Falls Fallsview

About the area

Niagara Falls

With a stay at The Brock Niagara Falls Fallsview, Tapestry by Hilton in Niagara Falls (Clifton Hill), you'll be steps from Casino Niagara and 7 minutes by foot from Queen Victoria Park. .This casino hotel is 0.6 mi (0.9 km) from Oakes Garden Theatre and 1.2 mi (1.9 km) from Fallsview Casino.

What's nearby

  • Casino Niagara - 2 min walk - 0.2 km
  • Clifton Hill - 3 min walk - 0.3 km
  • Fallsview Indoor Waterpark - 3 min walk - 0.3 km
  • Fallsview Casino - 19 min walk - 1.7 km
  • Horseshoe Falls - 6 min drive - 2.2 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 24 min drive

Restaurants

  • ‪Tim Hortons - ‬6 min walk
  • ‪IHOP - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Boston Pizza - ‬5 min walk
  • ‪Hard Rock Cafe - ‬6 min walk

About this property

The Brock Niagara Falls Fallsview, Tapestry by Hilton

Hotel with 3 restaurants, steps from Casino Niagara
The Brock Niagara Falls Fallsview, Tapestry by Hilton offers 237 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with digital channels.

Bathrooms include showers and hair dryers. This Niagara Falls hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Christienne Fallsview Spa has 3 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Stay in one of 237 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a water park (surcharge) and an indoor pool, a lucky night at the casino is the perfect end to the day.
Grab a bite to eat at Prime Steakhouse, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Prime Steakhouse - This steakhouse serves dinner only.
The Rainbow Room - This restaurant serves breakfast only. Open daily.
Fallsview Tea Room - This restaurant serves light fare only. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (CAD 45 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 29.95 for adults and CAD 14.95 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Fallsview Tea Room
  • Prime Steakhouse
  • The Rainbow Room

Things to do

  • 1,400 slot machines
  • 30 gaming tables
  • Casino (95,000 square foot of space)
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Sportsbook
  • Water park

Family friendly

  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from September 15 2025 to December 8 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 20.00 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night
  • Resort fee: CAD 28.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 29.95 for adults and CAD 14.95 for children
  • Covered self parking fee: CAD 45 per day (in/out privileges)
  • Rollaway bed fee: CAD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Brock Niagara Falls Fallsview
The Brock Niagara Falls Fallsview, Tapestry by Hilton Hotel

Reviews

The Brock Niagara Falls Fallsview, Tapestry by Hilton Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 193 out of 468 reviews
Rating 8 - Good. 110 out of 468 reviews
Rating 6 - Okay. 85 out of 468 reviews
Rating 4 - Poor. 31 out of 468 reviews
Rating 2 - Terrible. 49 out of 468 reviews

Reviews

10/10 Excellent

Luisa Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and wonderful confort hotel and beauti❤️,

Breakfast with variety to choose from according to what you like. The location of the hotel is excellent 👌, it is close to everything on 5685 Falls Avenue. Niagara Falls. We recomend it.
Stayed 2 nights in Aug 2025

8/10 Good

ivelisse, Herndon

Travelled with family
Liked: Cleanliness, amenities
Great location with views, and large hotel building.
Stayed 2 nights in Aug 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Mixed feelings on the stay

View of Falls was as expected and very nice. Great spot to see the fireworks if you get a falls view room. We had the balcony. Hotel staff very pleasant. Other than the view, the room was very average. For the price we expected more (frequent travelers) The toilet was loose from floor, the towels were very stiff, cheap toilet paper, the a/c very loud and kept us awake. The shower was nice and included shampoo, conditioner and body wash. No place for any personal items or even the towels in the bathroom which was inconvenient. The bed and pillows were very comfortable. The restaurant is very expensive, again paying high price for the view. So very mixed feelings on room for the price. One night with taxes and parking fee $621.00 CAD. After speaking with hotel, we were compensated a small fraction of cost.
Stayed 1 night in Aug 2025

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly, but the outside area was a little run down.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gehad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning could be better. the water pressure was slow
Stayed 1 night in Jul 2025

4/10 Poor

Yun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We went for our 30th anniversary and made the request to have a good falls view room to spend the night. Well, the view was from a small window at the farthest end of the hallway. You really have to stretch your neck to see the fall. In addition, the air conditioning was so loud and doesn’t cool the room at all. As a result, it makes the tractor’s noise all night long non-stop with little effect, making the anniversary night one of the worst ones staying in any hotels. In addition, the coupon that was handed out for the discount at the top-floor Prime restaurant cannot be used, as it only applies to charging to your hotel rooms and the waiter says something was wrong with the system and we could only pay by credit card. Lastly, the $45 per day parking charge is absolutely absurd. If you are willing to walk one block you would only pay $20 and $5 if you walk 2-3 blocks.
Stayed 1 night in Aug 2025

10/10 Excellent

Tanesha

Stayed 3 nights in Aug 2025

6/10 Okay

Lynn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Paid for falls view room so not cheap. Rooms very small especially bathroom. Room didn’t even have a chair- no room. Falls view was through a very dirty window. Get 6th floor or higher to see most of falls and it really is a sideways view although we could watch fireworks. no place to sit in lobby. Pool area very dark and depressing. Hotel is convenient to Clifton Hill and view of American falls but about a mile to Canadian falls. We are walkers so didn’t mind. No breakfast included. Parking $45 per day. Overall not a great value. Just ok
Could only see American falls from our room
Stayed 3 nights in Aug 2025

10/10 Excellent

Walter

Stayed 3 nights in Jul 2025

8/10 Good

Jeffrey

Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel was better as crown plaza. Hotel was old and dirty
Stayed 2 nights in Aug 2025

2/10 Terrible

CRYSTAL

Stayed 2 nights in Aug 2025

10/10 Excellent

WILLIAM A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, beautiful decor, close to everything.
Breakfast with a view
Stayed 1 night in Aug 2025

10/10 Excellent

Zainab

Business traveller
Liked: Amenities
Aaron was so helpful and well guided.
Stayed 1 night in Aug 2025

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Nice room!!
Stayed 1 night in Aug 2025

2/10 Terrible

Maikel

A make room falls view and receive a partial bad falls view
No direct falls view
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, the hotel was fantastic, our air conditioning seemed to not be able to keep up so it was a tad warm in our room, they did supply us with a fan! I do wish there would have been more clarification that the rainbow room and prime steakhouse location are the same, I got the same view with my breakfast that I did with dinner but yet had to pay extra for the dinner one!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Travelled with family
Stayed 2 nights in Aug 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms are very small. No long mirror, just the bathroom mirror. Need a chair or two. Only a bench at the dressing table.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful! The property is nice, we had a comfortable stay.
Stayed 1 night in Aug 2025

2/10 Terrible

Randolph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not stay the night here .
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person checking us in was very nice. And knew the area and where to go to see different things. The room was very small and the door was heavy to open but beds was comfortable. The parking garage was extra to park in but we enjoyed our stay.
Stayed 1 night in Aug 2025

6/10 Okay

Jenna

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room we were given did not have a window. However the staff was excellent
Stayed 1 night in Aug 2025

4/10 Poor

Vanessa

Travelled with family
Disliked: Staff & service
Before our arrival, I emailed the hotel requesting a room with a view of the falls. When we checked in (an hour early, which they kindly allowed), we were given an extremely small room with no view at all. I asked at the front desk if we could switch to a room with a view, but was told there was no availability and, in a rather dismissive tone, that because I had booked through Expedia there was nothing they could do. The way it was handled made me feel like guests who book through third-party sites are treated as a lower priority. The front desk staff were unhelpful and lacked basic hospitality skills. For a hotel in such a prime tourist area, the customer service was unexpectedly poor. Bottom line: Even if you make a request in advance, don’t expect it to be honored – and don’t expect friendly service if you booked through Expedia.
Stayed 2 nights in Aug 2025