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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Exterior
Studio Suite, Multiple Beds
Bar (on property)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

View map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, Aspen Grove Park
    ‪13 min walk‬
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, Broadway
    ‪19 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(77 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(32 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(92 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Property amenity
Staybridge Suites Nashville - Franklin by IHG
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 613 reviews
The price is AU$224
includes taxes & fees
18 Jan - 19 Jan
Staybridge Suites Nashville - Franklin by IHG

About the area

Franklin

With a stay at Hyatt House Nashville/Franklin/Cool Springs in Franklin, you'll be within a 5-minute drive of CoolSprings Galleria and Aspen Grove Park. .This hotel is 13.2 mi (21.3 km) from Nashville Zoo and 17.7 mi (28.5 km) from Mall at Green Hills.

What's nearby

  • Aspen Grove Park - 13 min walk - 1.1 km
  • CoolSprings Galleria - 2 min drive - 2.5 km
  • Music City Center - 18 min drive - 33.4 km
  • Vanderbilt University - 18 min drive - 32.0 km
  • Broadway - 19 min drive - 33.4 km

Getting around

  • Nashville Riverfront Station - 19 min drive
  • Nashville International Airport (BNA) - 28 min drive

Restaurants

  • ‪Blimpie - ‬7 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Culver's - ‬5 min walk
  • ‪Neighbors - ‬4 min walk

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and a 24-hour business center
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 125 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of Hyatt House Nashville/Franklin/Cool Springs, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 8:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1003 reviews
Rating 8 - Good. 131 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 14 out of 1003 reviews
Rating 2 - Terrible. 33 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet, Knoxville

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms with good variety of amenities. Clean, quiet, safe and walkable to restaurants. Receptionist named Tree was wonderful, kind and proficient. I had six rooms for a long wedding weekend and all my guests were very impressed as well.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ollie

Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was perfect for that “at home” kind of stay. Felt private and roomy. Bathroom door was solid wood so potty time was a solo event (literally and sound wise). Great couch, great beds, get bathroom and vanity, awesome kitchen area, tons of places to put luggage and such. Awesome place!
Stayed 2 nights in Oct 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy room. Staff attentive. Gym and Pool very nice for hotels, very clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and accomodating. Breakfast was very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

ShaBreiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed the stay. Highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Will stay again when we're in the area.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
This whole place was just a wow experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Leighann

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean big room.
Stayed 1 night in Sep 2025

10/10 Excellent

hollye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
Stayed 1 night in Sep 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were plenty of restaurants nearby. It was in an area of town rhat has a lot of options nearby.
Stayed 1 night in Sep 2025

10/10 Excellent

Ying

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is amazing options for food and shopping within walking distance.
Stayed 2 nights in Sep 2025

10/10 Excellent

James, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is easy to find and close to downtown Franklin. Staff is friendly and helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Lyndzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff went above and beyond to serve our needs.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marianne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to a lot of restaurants during travel. Clean and nuce breakfast. Will use a Hyatt again.
Stayed 1 night in Sep 2025

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Douglas, Lake View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in February and loved the property. Was a very easy choice to use them again on this trip. They're definitely "my place" in Nashville.
Stayed 1 night in Aug 2025

6/10 Okay

Dan

Stayed 3 nights in Aug 2025

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Ronald

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad stay at Hyatt, not satisfied at all.

It was terrible I will never stay at the hotel again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Strickland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Aug 2025