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Staffs are helpful and friendly. One staff even help my wife to carry her luggage down the staircase as she was walking along the same way. Room are clean. We have a pleasant stay at the hotel.

Excellent hotel with outstanding location, amenities and staff! The property is paired with a direct bus stop, making travel very convenient, and it offers the most breathtaking view of Mt. Fuji right across from it. The complimentary breakfast includes a wide variety of dishes, fresh fruit, desserts and even a live omelette station. The staff are exceptionally friendly, attentive, and ensure every detail of your stay is taken care of. Pro tip: book the massage services if you can — they’re well worth it. The onsen experience at the hotel is also unforgettable. Highly recommend!

great staff, great room, showers are a shared space

This was one of the best hotels I’ve stayed at. Beautifully decorated, clean, new and spacious. Staff were very friendly and exceptionally helpful. Amazing service and facilities. Check-in process was so nice - we were seated in the nice lobby area while they took care of all paper works and luggage. Transportation from/to Odawara station made the trip so convenient. I can‘t say enough good things about this place and I would definitely go back.

Got a nice view of the mountains from my room. Buffet food was pretty good. All the public baths, including the ones at the neighbouring Mori no Yu, were very good! Would recommend coming if you want to enjoy onsen and disconnect from the busy city.

Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine.