YuYu Hakone - Private Open Air Onsen Usage Guaranteed Reviews
8.8
Excellent
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As of July 2025 the private onsen are BRAND NEW, the staff told me they just redid them . Do not different than the photos online, but still extremely comfortable. This place is excellent, the staff was very friendly and the room was spacious and so quiet. Very good value
Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks!
Very quiet area. Take a bus down to the lake to go for a hike or chill. Not much at the nearest marina but you can walk to Main Marina where all the ships and people visit for great pictures.
Excelent staff, going above and beyond to help and provide everything guests need. Super friendly and approachable. The facility is on the bus line to the lake and to the topelines so it is very convenient as well. Plus private daily onsen. You cant beat that!
Onsen was excellent. But they only have private onsen outdoors. No extra onsen. We loved how it was close to Lake Ashi, but if that's not the only place you are going... transportaiton may become a problem. This location is more than 50 bus stops from the train station. You pass all of the local areas and stores. This location has strong Onsen smell, and our room had a broken faucet... It was okay but we will not use this location for our next visit. Dining option is only at this hotel as you can't find anyting near by, and although their food was good, it seemed expensive for what you get. But again, perfect for a short 2-day trip of Lake Ashi and ropeway and some time in Onsen. That's all we did and could do as it was very cold and snowing when we visited.
The water had a wierd smell, the onsen was boiling hot to the point where we couldn't tolerate it, and the food was not good. All 3 of us got food poisoning from the "traditional Japanese breakfast " they served
Renee
Stayed 1 night in Mar 2025
2/10 Terrible
Rocelle
30 Mar 2025
Rocelle
Stayed 2 nights in Mar 2025
6/10 Okay
Monika
27 Mar 2025
Disliked: Property conditions & facilities
The property is hard to get to unless you have a car. The onsens.can.omly be reserved for 50 mins in the evening and while there is a restaurant, the options are very.lkmited.