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Hakone Kowakien TEN-YU

4.5 star property
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Photo gallery for Hakone Kowakien TEN-YU

Reception
Property preview
In-room safe, blackout curtains, cots/infant beds, free WiFi
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Hot springs

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Spa
  • Parking included
  • Air conditioning

Explore the area

View map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Lake Ashi
    ‪8 min drive‬

Room options

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(18 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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About the area

Hakone

Located in Hakone (Ninohira), Hakone Kowakien TEN-YU is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. .This luxury ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.8 mi (2.9 km) from Miyagino Hayakawa Breakwater Cherry Blossoms.

What's nearby

  • Hakone Kowakien Yunessun - 2 min walk - 0.2 km
  • Hakone Open Air Museum - 15 min walk - 1.3 km
  • Hakone Ropeway - 7 min drive - 5.3 km
  • Hakone Shrine - 7 min drive - 7.7 km
  • Lake Ashi - 8 min drive - 8.0 km

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Haneda Airport (HND) - 84 min drive

Restaurants

  • ‪箱根餃子センター - ‬17 min walk
  • ‪Gora Brewery And Grill - ‬3 min drive
  • ‪手打ち蕎麦金春 - ‬13 min walk
  • ‪CAFE Ryusenkei - ‬13 min walk
  • ‪ベラフォレスタ - ‬15 min walk

About this property

Hakone Kowakien TEN-YU

Luxury ryokan with a sauna and spa services
Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Treat yourself to a stay in one of the 150 guestrooms, featuring private hot tubs and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and refrigerators.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as hot springs and a sauna. Additional features at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Reviews

Hakone Kowakien TEN-YU Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1299 out of 1577 reviews
Rating 8 - Good. 183 out of 1577 reviews
Rating 6 - Okay. 51 out of 1577 reviews
Rating 4 - Poor. 21 out of 1577 reviews
Rating 2 - Terrible. 23 out of 1577 reviews

Reviews

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Staff was very attentive and accommodating! Food was perfect; the breakfast buffet had everything you could ever want and it was all delicious! The dinners were excellent and memorable! Overall, could not have been better!
Stayed 3 nights in Jun 2025

10/10 Excellent

Anselm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels at period! The quality of service and the atmosphere at this establishment was gold standard.
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although location-wise I'd recommend having a car, there is so much relaxing to do here that I don't think you'd need to leave the property the whole weekend!
Stayed 2 nights in Jun 2025

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend this place enough. Wish we stayed more than 1 night! free ice cream vending machine and lovely onsens that switch between men and women each day that are both gorgeous. Come here to relax, go on beautiful hikes and appreciate life. Plus the breakfast and dinner buffets were incredible with things like unlimited ikura, crab and streak! 119237272/10
Stayed 1 night in Jun 2025

10/10 Excellent

lucy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Stayed 2 nights in Jun 2025

10/10 Excellent

Hui Chee

Stayed 1 night in May 2025

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Dasom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족 단위로 묶었습니다. 노천탕, 경치 모두 매우 좋았습니다. 하프보드로 양일 모두 뷔페 먹었는데 일식이 입에 맞지 않아 힘들어하시던 아버지도 잘 드셨습니다.
Stayed 1 night in Jun 2025

10/10 Excellent

Leanna

Stayed 1 night in Apr 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with clean, modern architecture. The staff were nice, friendly, and attentive to requests. Although a bit pricey for the room rate, I highly recommend staying here if you ever come to Hakone, Japan
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ryokan was beautiful. The onsen was truly special with breathtaking views into the mountains and waterfall for the open air bath. The water really was different - made my hair silky smooth. The kaiseki dinner was also an experience I would definitely recommend trying! Beautiful presentation.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at Ten-yu. So much that we came back a second time in 2 years. Everything in their facility is professional and cater to their clients. The breakfast and dinner buffets have a wide variety of quality cuisine. Both onsens are different, unique, and enjoyable. We thoroughly enjoyed our time there. We would definitely visit a third time!

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this property - so peaceful and relaxing! We were two adults with our two children (ages 10 and 13) and had a delightful time here. It’s a bit of a hike to get to, but was worth it 100%. Staff was very good. Visited the onsen twice and started to get the hang of it! Thank you for a wonderful stay!
Front from front of hotel
View from our balcony
Stayed 1 night in Jun 2025

10/10 Excellent

Syed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so welcoming, the service from the moment we arrived was outstanding. The ladies came out of the hotel to help us check in, the hotel itself had so many great things available. Loved the free ice cream vending machine. Special thanks to Manna, he was so kind and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

SUIMEI, Parlin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was one of my best hotel stays. It was expensive but it's totally worth it. You felt welcome the moment you stepped off the shuttle. Hotel staffs were great and attentive. The breakfast and dinner buffets were amazing, food quality and selection were all top notch. Onsen on the 5th and 6th floor, got to try both of them to feel the different atmosphere. Foot spa at the main floor. If you need privacy, tub and swing chair on your balcony is another option. Love everything, definitely will go back again!
Stayed 2 nights in May 2025

10/10 Excellent

michelle, Mukilteo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful area and grounds. We are new to onsens and noticed they even give an onsen orientation class. We ran out of time to use the pool but hear it is nice. The buffet dinner was robust but you must be aware that it is timed and drinks may cost extra. We enjoyed the options and were able to sample a lot of new foods. Staff were very helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mark Minoru

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing hotel, with excellent amenities and an amazing view.
Stayed 2 nights in May 2025

10/10 Excellent

chin-chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025