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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Balcony view
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Courtyard
Balcony view
Standard Room, 2 Single Beds, River View (Private Hot Spring)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪9 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

View all photos for Standard Room

Down duvets, minibar, in-room safe, individually decorated

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Standard Room, 1 King Bed (Private Hot Spring)

Standard Room, 1 King Bed (Private Hot Spring)

9.6 out of 10
Exceptional
(11 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Private Hot Spring)

Down duvets, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds (Private Hot Spring)

9.0 out of 10
Wonderful
(15 reviews)
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring)

Suite, 2 Single Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(3 reviews)
  • 76 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(28 reviews)
  • 36 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring)

Standard Room, 2 Single Beds, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(36 reviews)
  • 36 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

Premium Room, 1 King Bed, River View, Corner (Private Hot Spring)

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Bathroom

Suite, 1 King Bed (Private Hot Spring)

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Hakone

Located in Hakone (Gora), Hotel Indigo Hakone Gora by IHG is within a 5-minute drive of Hakone Open Air Museum and Hakone Gora Park. .This luxury hotel is 2.5 mi (4 km) from Ōwakudani and 6.2 mi (10 km) from Hakone Shrine.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 2 min walk - 0.2 km
  • Hakone Gora Park - 9 min walk - 0.8 km
  • Hakone Open Air Museum - 15 min walk - 1.3 km
  • Hakone Kowakien Yunessun - 3 min drive - 2.1 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 8 min walk
  • Haneda Airport (HND) - 124 min drive

Restaurants

  • ‪リバーサイド・キッチン＆バー - ‬1 min walk
  • ‪Coffee Camp - ‬9 min walk
  • ‪箱根餃子センター - ‬14 min walk
  • ‪金沢まいもん寿司箱根強羅店 - ‬6 min walk
  • ‪Gora Brewery And Grill - ‬14 min walk

About this property

Hotel Indigo Hakone Gora by IHG

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with digital channels and smart speakers. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Make yourself at home in one of the 100 individually decorated guestrooms, featuring minibars and espresso makers. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including hot springs and a 24-hour fitness center. This hotel also features complimentary wireless internet access and concierge services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Riverside Kitchen & Bar, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Riverside Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner.
Riverside Kitchen & Bar - Onsite bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 39 ºC
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Smart speaker

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4900 for adults and JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 7:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 934 reviews
Rating 8 - Good. 132 out of 934 reviews
Rating 6 - Okay. 36 out of 934 reviews
Rating 4 - Poor. 17 out of 934 reviews
Rating 2 - Terrible. 17 out of 934 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thaitung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this property. I stayed in a riverside room. The private onsen was perfect and hearing the river water flow was very relaxing, plus the river colors are surreal. The breakfast buffet had lots of options between western and Japanese cuisine.
Stayed 2 nights in Sep 2025

10/10 Excellent

JANINE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing experience! Rooms were clean and spacious. Beds were super comfy! Had to pay for breakfast buffet but it’s okay because it was worth it in my opinion. We had a private onsen with a beautiful view of the rivers and the mountains. The staff were incredible as well. Oh! And they provided shuttle buses to and from Odawara station. You also have the option to use their shuttle service to and from Gora station which was super convenient. I wish we stayed longer tbh! Highly recommend!
Stayed 2 nights in Sep 2025

8/10 Good

Jaskiran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While the property was great, my one gripe about this property is that they will not let you do an early check in whatsoever without charging you $220 USD. So if you arrive at 11am expecting a room, tough beans - you better have plans in set or else you’re stuck waiting around the property without a room. I guess if you plan to do this anyway, it’s fine but we didn’t know and we had planned on spending most of our time in our private onsen. I think clear instruction on the website is needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Krystina

Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property for an onsen experience. Love the public onsen requirement of bathing clothes. Hotel was spotless and staff were very helpful and friendly. Breakfast was amazing with good variety with a barista making you anything you want was a huge bonus. Location is a bit further away from train station but the free private transfer to the hotel is such a huge benefit. Absolutely will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Fysal

Stayed 3 nights in Sep 2025

8/10 Good

Siya

Liked: Cleanliness
Add more amenities in room and bathroom
Stayed 1 night in Sep 2025

2/10 Terrible

Wing Keung

Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the perfect spot to wind down after 10 days of hectic traveling. The property is beautiful and the surrounding area serene. We enjoyed the food, drinks and onsen very much. Highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ngoc Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little getaway spot! Staff were so friendly and helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

Pritila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Sep 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Private Onsen

The best hotel I have ever stayed at in Japan. Rooms are amazing, and the private hot spring rooms are a must
Stayed 1 night in Jul 2025

10/10 Excellent

Sohee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I’ve stayed at. Beautifully decorated, clean, new and spacious. Staff were very friendly and exceptionally helpful. Amazing service and facilities. Check-in process was so nice - we were seated in the nice lobby area while they took care of all paper works and luggage. Transportation from/to Odawara station made the trip so convenient. I can‘t say enough good things about this place and I would definitely go back.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicole Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ONSEN HEAVEN

clean, location wise there's a 7 eleven nearby. The private onsen in the balcony is very nice. Common onsen has a jacuzzi and a sauna. Swimwear is required in the common onsen which was convenient for our group. Would definitely book here again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay at Hotel Indigo in Gora. Perfect location for exploring Hakone and the hotel facilities were great excellent. Loved having our own private onsen but also the public hotel onsen was fantastic! The staff are incredibly attentive and kind, such a beautiful experience. The free hotel shuttle to and from Odawara Station and the hotel also makes getting there a breeze! Definitely use the hotels free car service to get up to Gora Station if your exploring Hakone, as the steps up the hill are tough and steep (and definitely not doable with luggage). Can’t wait to stay here again in future! Will definitely stay at least 2 nights next time to make the most of this beautiful hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Absolutely amazing place to stay. Staff were very friendly and accomodating. They couldnt have been anymore helpful. The views from the balcony were incredible and the onsen bath on the balcony was amazing. Rooms were large and very clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and highly recommended. Incredible customer service and a beautiful site. Transportation to and from gora station and the shuttle to odawara was very appreciated and convenient to getting around Hakone. Would stay here again next time in Hakone. Room was spacious and on site amenities were clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple paradise

Amazing having the onsen inside the room.
Stayed 1 night in Aug 2025

10/10 Excellent

klaudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area).
Stayed 1 night in Aug 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, the building and rooms are awesome. It's a beautiful location. The hotel seems to want to cater to couples. as a solo traveler I may have picked the wrong hotel..
Stayed 2 nights in Aug 2025

8/10 Good

Charlotte

Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

The only word that comes to mind is "ordinary."

It's a perfect hotel for enjoying a private hot spring in your room, but that's about it. The facilities are well-maintained and clean, and the location is bad either. However, the service feels very systematic, like that of a city hotel—just like many modern hotels these days. If you're just planning to stay and leave without expecting anything special, there’s absolutely nothing wrong with it.
Stayed 1 night in Aug 2025