8/10 Good
Mary
Travelled with partner
14 May 2025
Liked: Cleanliness, property conditions & facilities
It was located in the heart of Shoal Bay. We stayed in a 1 bedroom waterfront apartment. It was clean but the kitchen was slightly dated but clean . They had excellent customer service becaue we had 2 maintenance issues which turned out not to be. But maintenance was up within a few minutes.
My only slightly negative comments were around the check-in. There were 2 separate desks that we interacted with. One seemed to be about whether we were Wyndham Club members, which is like a time share. She asked if we were interested in hearing about it and would get a $100 just for attending. Any activities we wanted to do such as SUP, kayaking, etc. we had to me Wyndham Club members. No high pressure tactics; just didn't expect it. Then we were referred to the 2nd desk who had all our details. No problems. It was just confusing.
Remodelling is happening next door which makes some noise during the day. Not sure how long this is going to occur so if you're thinking of staying there, you might ask about this isse when you make your reservation.
I would recommend staying there.
Mary
Stayed 2 nights in May 2025