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Gorgeous, haunting and wonderful staff. Bartenders were a bit snobbish but the rest of the stay was perfection.

​The room, bathroom, and kitchen are clean. The breakfast selection is quite good, it offers plenty of variety, including convenient "grab and go" options for those in a rush. However, the dining area is quite small; unless you’re willing to wait for a table, you might need to take your meal back to your room. My suite was located directly next to the elevator, and I could hear a squeaky mechanism throughout the night. While I was told there is complimentary laundry on-site, I didn't have the chance to use it. The accommodations is quite dated, but the services are great.

When I booked on line I specified a room with 2 beds. On check in I asked and it was confirmed - a room with 2 beds and a pull out couch. On entering the room it was one bed and a terrible pull out sofa. discussions with management were met with poor reponse - this was the expedia room and we can't do anything. For the 4 days we stayed the room was not cleaned ever. We asked about this at Customer Service 3 times and were told "Oh Yes - we clean every day". It was never cleaned. We had to go to the front desk to request toilet paper, soap and towels. The attitude at Front Desk was Meh - oh well. I would not recommend this hotel to anyone which is sad because the location is fine.

Was under renovation. Most amenities were unavailable

Everything there was very good, and even better as this time it was a room with a tub and not just a shower. The breakfast as usual was excellent.

This is the perfect place to stay while visiting your kids at any of the Universities in Ottawa. We happen to be moving our child into their off campus housing and knew we would be too tired to drive home after the move, so we booked a room for the night to rest and recovery. When we entered our room we quickly realized that there was an error, it was not the suite we booked. I went down to the front desk to quietly let them know that there was a mistake, it was TOO big. The hostess then informed me that we had been upgraded and she had forgotten to mention it. Wow! It came fully equipped with a kitchen, dining space, sitting area, 2 bedrooms ( spacious and comfy), 2 full bathrooms and a laundry room. Towels were plentiful, robes and extra blankets were available in each room. Close to lots of restaurants and shops. This location was amazing. The only downfall was that we weren’t there long enough to enjoy the pool which was one of the reasons why I booked this hotel, we arrived too late. We will definitely be back. Thank you to the staff for the beautiful hospitality.