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Pullman Melbourne City Centre

5.0 star property

Photo gallery for Pullman Melbourne City Centre

2 bars/lounges, rooftop bar
Superior Room, 1 King Bed
Meeting facility
Exterior
Daily cooked-to-order breakfast for a fee

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Bourke Street Mall
    ‪3 min walk‬
  • Place, Regent Theatre
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

8.8 out of 10
Excellent
(30 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Minibar, in-room safe, blackout curtains, soundproofing

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, 1 King Bed (Premium, Lounge Access)

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(14 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, 1 King Bed (Lounge Access)

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (High Floor)

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, 1 King Bed (High Floor)

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed, Accessible

Minibar, in-room safe, blackout curtains, soundproofing

Classic Room, 1 Queen Bed, Accessible

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Le Méridien Melbourne
Melbourne Central Business District
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 461 reviews
The price is AU$250
includes taxes & fees
17 May - 18 May
Le Méridien Melbourne

About the area

Melbourne

With a stay at Pullman Melbourne City Centre, you'll be centrally located in Melbourne, steps from Bourke Street Mall and within a 5-minute walk of Melbourne Central. .This luxury hotel is 0.7 mi (1.1 km) from Regent Theatre and 0.8 mi (1.2 km) from Queen Victoria Market.

What's nearby

  • Melbourne Central - 2 min walk - 0.2 km
  • Bourke Street Mall - 3 min walk - 0.3 km
  • Regent Theatre - 5 min walk - 0.5 km
  • Queen Victoria Market - 12 min walk - 1.0 km
  • SEA LIFE Melbourne - 14 min walk - 1.2 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬2 min walk
  • ‪Mekong Vietnamese - ‬1 min walk
  • ‪Soul Cafe - ‬1 min walk
  • ‪China Bar - ‬1 min walk

About this property

Pullman Melbourne City Centre

Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 204 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. This hotel also features a television in a common area and a banquet hall.
Enjoy local cuisine at Eva's Restaurant & Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Melbourne? This hotel has 581 square feet (54 square meters) of space consisting of conference space and 3 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Blossom Rooftop Bar - This rooftop bar specializes in pizza and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Elevate Club Lounge - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 28 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 65 per night)
  • Limited on-site valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 20 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AUD 60.0 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 50 per person
  • Covered valet parking fee: AUD 65 per night
  • Nearby parking fee: AUD 28 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand

Swanston Hotel

Pullman Melbourne on Swanston

Pullman Melbourne City Centre Hotel

Pullman Melbourne City Centre Melbourne

The Swanston Hotel Melbourne Grand Mercure

Pullman Melbourne City Centre Hotel Melbourne

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 510 reviews
Rating 8 - Good. 126 out of 510 reviews
Rating 6 - Okay. 46 out of 510 reviews
Rating 4 - Poor. 22 out of 510 reviews
Rating 2 - Terrible. 10 out of 510 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Staff on arrival were lovely but bed was hard and my toilet kept running water. Also we were promised a bottle of wine leach on arrival and did not receive anything - despite following up.
Stayed 1 night in Feb 2026

6/10 Okay

Peter

Stayed 2 nights in Feb 2026

8/10 Good

Lauren

Liked: Property conditions & facilities
Great gym. Room wasn’t the cleanest.
Stayed 1 night in Jan 2026

8/10 Good

Antonio

Liked: Cleanliness
Lovely room.
Stayed 3 nights in Jan 2026

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Staff were super helpful - friendly but professional. Rooms are clean and modern. Perfect location. Would absolutely stay again when in Melbourne.
Stayed 5 nights in Jan 2026

10/10 Excellent

Malgosia

Stayed 1 night in Jan 2026

10/10 Excellent

Anand

Stayed 2 nights in Jan 2026

6/10 Okay

Louana

Travelled with partner
Disliked: Amenities
The concierge was so prompt and very courteous, nothing was too much trouble and he was instructing 2 other concierge’s. We used the valet parking. On arrival the Pullman was underwhelming as the reception was tucked away in a pokey,dark area. The reception staff were not that obliging on the occasions we spoke to them, not friendly. The rating for this hotel was way too high and I would give it 3.5 stars. Not even a complimentary biscuit and no instant coffee, only a toxic pod machine. A very cheap plastic kettle, Curtains had rips in them. I could go on!
Stayed 1 night in Jan 2026

10/10 Excellent

Dillon

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and tidy room with good amenities, very helpful staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Bhim

Liked: Cleanliness, staff & service, amenities
Room was very clean. Excellent staff
Stayed 1 night in Jan 2026

8/10 Good

A

Liked: Cleanliness, staff & service, amenities
We loved the central location - great for access to transport and shops / restaurants. The room was very comfortable and we appreciated the provision of a water dispenser on each floor. The lobby decor scheme was an absolute eyesore and gave an awful first impression and the decor throughout was harsh and unattractive. In fact the hotel was much more comfortable than it appeared at first.
Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a good size, clean and quiet. The Pullman CBD is located near China town and the bourke st mall. Trams are also nearby.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for. Good friendly staff. Great location with easy access to Melbourne. Loved it.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rebecca, Port Melbourne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Repeat guests I absolutely love this hotel for our city staycations. The general manager is amazing and always looks after us with a nice little welcome back gift. The rooms are some of the best in Melbourne CBD strongly recommend for an amazing location as well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hands down best hotel and in the best location with the best staf.
Stayed 1 night in Dec 2025

4/10 Poor

Christothoulos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
yes
Stayed 1 night in Dec 2025

8/10 Good

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and their service was great. Breakfast was good with many options but portion was small for hot food.
Stayed 1 night in Dec 2025

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central city location.
Stayed 1 night in Dec 2025

6/10 Okay

Emma

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was good had all facilities you need , staff were good also , disappointed with roof top bar as this was the only place you could get a drink but had to book a table with them when you tried to walk in if busy they were saying comeback another time , you got free drink vouchers for this roof top bar if you didn’t have room cleaning service everyday which was good but you struggled to get in the Bar to use them . Not a 5* hotel , gym was good also .
Stayed 1 night in Dec 2025

4/10 Poor

Ajay

Liked: Cleanliness, property conditions & facilities
The AC thermostat was hard to follow and was not cooling well. Seems like it was electronically locked to 23 C and was not cooling to 19C as required in the summer heat. WiFi was also flaky and not reliable. Had to use my data plan
Stayed 2 nights in Dec 2025

4/10 Poor

Abhishek

Travelled with family
Disliked: Staff & service
Poor service
Stayed 2 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, central location and close to all the theaters nearby
Stayed 2 nights in Dec 2025

8/10 Good

huong

Liked: Cleanliness, staff & service, amenities
Room was nice clean and quite
Stayed 2 nights in Dec 2025

6/10 Okay

Audrey

Travelled with family
Room is ok but receiving email on check out timing, and opting to check out at 1pm with no charge and be told it’s not possible to have late check out afterwards and that I have to pay when a second email is sent is just unfair.
Stayed 4 nights in Dec 2025