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Mercure Melbourne Albert Park

4.0 star property

Photo gallery for Mercure Melbourne Albert Park

Exterior
Superior Suite, 1 Bedroom, Lake View | View from room
Executive lounge
Executive lounge
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View map
65 Queens Road, Melbourne, VIC, 3004
  • Place, St Kilda Road
    ‪2 min walk‬
  • Place, Albert Park Lake
    ‪2 min walk‬
  • Place, Chapel Street
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.8 out of 10
Good
(27 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Privilege, Room, 1 King Bed, Lake View

Privilege, Room, 1 King Bed, Lake View

Privilege, Room, 1 King Bed, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds (Premium)

1 bedroom, in-room safe, desk, laptop workspace

Family Room, Multiple Beds (Premium)

8.4 out of 10
Very good
(5 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Lobby
View Melbourne
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, 1,141 reviews
The price is AU$159
includes taxes & fees
30 Nov - 1 Dec
View Melbourne

About the area

Melbourne

With a stay at Mercure Melbourne Albert Park in Melbourne (Melbourne Central Business District), you'll be steps from Albert Park Lake and 5 minutes by foot from St Kilda Road. .This golf hotel is 1.4 mi (2.3 km) from Chapel Street and 1.5 mi (2.5 km) from Luna Park.

What's nearby

  • St Kilda Road - 2 min walk - 0.2 km
  • Albert Park Lake - 2 min walk - 0.2 km
  • Alfred Hospital - 9 min walk - 0.8 km
  • Chapel Street - 15 min walk - 1.3 km
  • St Kilda Beach - 3 min drive - 2.7 km

Getting around

  • Southern Cross Station - 11 min drive
  • Prahran Station - 17 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • ‪Mortimer's Bar - ‬1 min walk
  • ‪Spudbar - ‬10 min walk
  • ‪Cafe La Colline - ‬10 min walk
  • ‪Windows Restaurant - ‬1 min walk
  • ‪Woods - ‬6 min walk

About this property

Mercure Melbourne Albert Park

Lakefront hotel with a fitness center and a sauna
Mercure Melbourne Albert Park offers 209 accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Make yourself at home in one of the 209 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy local cuisine at Windows Restaurant, a fine-dining restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Windows Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Atrium bar & lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi is limited to 24 hours per day (3-device limit)
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 24 hours per day (3-device limit)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Secured, covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Atrium bar & lounge
  • Espresso Bar
  • Windows Restaurant

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (210 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for AUD 70.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 26 per person
  • Covered self parking fee: AUD 25 per day
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi is limited to 24 hours per day (3-device limit); WiFi in public areas is also free for up to 24 hours per day (3-device limit)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Albert
Mercure Albert Hotel
Mercure Albert Hotel Melbourne Park
Mercure Melbourne Albert Park
Mercure Melbourne Park
Mercure Melbourne Albert Park Hotel
Mercure Albert Park Hotel
Mercure Albert Park
Mercure Melbourne Albert Park Hotel
Mercure Melbourne Albert Park Melbourne
Mercure Melbourne Albert Park Hotel Melbourne

Reviews

Mercure Melbourne Albert Park Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 355 out of 1002 reviews
Rating 8 - Good. 318 out of 1002 reviews
Rating 6 - Okay. 174 out of 1002 reviews
Rating 4 - Poor. 105 out of 1002 reviews
Rating 2 - Terrible. 50 out of 1002 reviews

Reviews

10/10 Excellent

Aaron

Stayed 1 night in Oct 2025

2/10 Terrible

Stefan

Laborious check-in process that left me waiting at reception for a full 3 minutes while the woman tapped her keyboard. Just another example of corporates putting cost back onto the consumer. Old school shower faucets – hot tap needed 12 full turns, the cold one about 4 turns. Eventually got the right temperature then randomly it’d go lukewarm then back to hot then … random. Got given a disability room so the bathroom was almost as big as the main area. No powerpoints near bed to charge stuff etc. Air conditioning was either hot or cold or somewhere inbetween. Pretty sure it was designed in the 1800s. Even on cold it blew warm so had to have a window fully open the whole 3 days ffs. Was promised lake facing but got the opposite but was at end of 4 week trip so had no fight left in me.
Stayed 3 nights in Sep 2025

4/10 Poor

Kirsten

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was very small and dismal and we were placed next to the lift, so at times it was a bit noisy too. The bathroom also wasn’t the cleanest we have been in. On a good note, the bed was very comfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Timothy, Mountain Creek

It needs renovation because it's looking tired.
Stayed 6 nights in Aug 2025

10/10 Excellent

kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back
Stayed 3 nights in Aug 2025

6/10 Okay

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day. Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, convenient parking, close by park
Stayed 3 nights in Jul 2025

10/10 Excellent

susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel
Stayed 2 nights in Aug 2025

8/10 Good

Silvina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice family stay.
Stayed 2 nights in Jul 2025

8/10 Good

Kris

Liked: Amenities
Clean and tidy and safe
Stayed 1 night in Aug 2025

2/10 Terrible

Minh Huong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a terrible experience staying in this hotel. 1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said "I don't know, but today". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked. BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us? 2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet. I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed. Friendly staff. Great breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Eleisha

Liked: Cleanliness
Disliked: Property conditions & facilities
The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Odile

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Travelled with partner
Thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Stayed 2 nights in Jul 2025

4/10 Poor

Gregory

Disliked: Staff & service
The Pullman was excellent in a previous visit but the Mercure is awful by contrast Old, noisy and lacking any service. A very disappointing 5 days
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort

Was Good but basic

It was a good hotel, pretty basic but good enough for a short trip away. The rooms are semi renovated, the bed is very comfortable. We stayed in a King Suite
Stayed 3 nights in Jul 2025

4/10 Poor

Isaac

Liked: Property conditions & facilities
Disliked: Staff & service
We requested a bathmat and additional towels and blankets but they were never delivered. Just felt like we were ignored :(
Stayed 3 nights in Jul 2025

10/10 Excellent

Mahnaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good and easy stay overall. The food and drink services were of good quality, and the gym, spa, and plunge pool were definite highlights. Parking was convenient, though it comes at a cost of $25 per day. The only downside was the view — a bit underwhelming compared to expectations.
Stayed 3 nights in Jul 2025

6/10 Okay

Kylie

Liked: Staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a quick overnighter. The pool was a great temperature and we enjoyed the spa and sauna too. Breakfast was good and staff were responsive when we needed something. The menu online (accessed from the QR code in the room) for the bar was different to the menu provided. I enjoyed the cocktail from Mortimers too.
Stayed 1 night in Jul 2025

6/10 Okay

Phoebe

Stayed 2 nights in Jul 2025

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025