2/10 Terrible
Alessandro
Travelled with family and small children
24 Apr 2026
Liked: Cleanliness, staff & service, amenities
★☆☆☆☆ – Sold a Hotel Stay, Delivered a Nightclub Experience
The room itself was adequate — clean and functional. This review is about something far more serious: a fundamental failure in honesty and basic duty of care to paying guests.
We had two rooms booked — one for my wife and I, one for our two adult children. Four people, two separate rooms, both equally affected. The hotel runs a ground-floor nightclub until 4am. We were on the 6th floor. It made no difference whatsoever. The bass and music were relentless and made sleep impossible across both rooms.
The booking mentions 'possible noise from a nearby venue.' It does not disclose that the nightclub is inside the building itself, at a volume that penetrates every floor regardless of how high up you are.
Let's also be honest about what 4am actually means for a guest. It means two hours of broken sleep before morning arrives. Two hours is not rest — it takes a real and cumulative toll on four people trying to function throughout the following day.
On check-in, staff proactively offered to move us if the noise was too loud. On the second night — louder than the first — I called to take them up on it. Nothing was available. The solution offered was a small packet of earplugs, which do nothing for bass-level sound reverberating through six floors. I was then told, with a dismissive tone, that no one else in a fully booked hotel had complained — as though that somehow made our experience less valid.
Alessandro
Stayed 2 nights in Apr 2026