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Best Western Melbourne City

3.5 star property

Photo gallery for Best Western Melbourne City

Property amenity
Reception
Courtyard Room
Lobby
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View map
16 Spencer Street, Melbourne, VIC, 3000
  • Crown Casino
    ‪3 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Marvel Stadium
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox

Shoebox

8.4 out of 10
Very good
(71 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox

Matchbox

7.8 out of 10
Good
(52 reviews)
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, 2,211 reviews
The price is AU$94
includes taxes & fees
24 Aug - 25 Aug
Great Southern Hotel Melbourne

About the area

Melbourne

Best Western Melbourne City is centrally located in Melbourne, a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from Crown Casino. .This hotel is 0.7 mi (1.1 km) from Marvel Stadium and 1.2 mi (2 km) from Melbourne Central.

What's nearby

  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Melbourne Central - 15 min walk - 1.3 km
  • Melbourne Cricket Ground - 3 min drive - 3.4 km

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Hardware Société - ‬3 min walk
  • ‪Bistrot Bisou - ‬1 min walk
  • ‪Speakeasy HQ - ‬3 min walk
  • ‪Tokyo Maki - ‬2 min walk

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Make yourself at home in one of the 114 individually decorated guestrooms, featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and fans.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Stubby, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 377 out of 1006 reviews
Rating 8 - Good. 405 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 29 out of 1006 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and great
Stayed 1 night in Jul 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to southern cross railway stay. Clean and affordable
Stayed 1 night in May 2025

10/10 Excellent

Dana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of different options for food within walking distance
Stayed 3 nights in Apr 2025

6/10 Okay

Adrian

Business traveller
Liked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Gilbert, Dereel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the price. Good staff. VERY convenient. Well maintained and surprisingly quiet for the location. No frills bargain.
Stayed 1 night in May 2025

4/10 Poor

Rachelle

Business traveller
Liked: Cleanliness, staff & service
It was the noisiest room I’ve ever stayed in you heard every train like it was at your window. The shower you thought had right then would just about scold you. Stale cigarette smell in room and air conditioner kept cutting out. Disappointed at the room. The location is wonderful as can jump on a tram or train.
Stayed 2 nights in May 2025

8/10 Good

Lorenzo

Liked: Amenities
The hotel is rather old but is an adequate budget friendly place to stay with ample transport options close by .
Stayed 5 nights in May 2025

10/10 Excellent

Weeraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location right down the street from Southern Cross station. Great staff.
Stayed 9 nights in May 2025

10/10 Excellent

Jennifer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good price. Disappointed to find they no longer allow pets.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to transport and shopping
Stayed 2 nights in May 2025

10/10 Excellent

Maree

Stayed 1 night in Apr 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is tight but to be fair it is called a shoebox. The location is convenient. Quick walk to the trams. Friendly staff. The hotel is clean. Don’t expect anything flash. Decent stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Small but comfortable rooms. Very close to the airport bus terminal.
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Clean and Central.
Stayed 1 night in May 2025

8/10 Good

Leon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 3 nights in Apr 2025

10/10 Excellent

hilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Shameer Ahamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
I had problems connecting the hotels wifi. The staff were very helpful and tried their best to sort out the issue. Despite this I would be happy to stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Dorothy Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Cheep and cheerful
Stayed 1 night in Apr 2025

8/10 Good

Daniel, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel is a decent area. Close to public transportation and able to walk to the big shopping areas. Clean and very nice staff. Bathroom could be bigger.
Stayed 7 nights in Apr 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Room suited my needs but could hear adjoining rooms on occasion and random equipment noises. Staff were very friendly and helpful.
Stayed 4 nights in Apr 2025