Book Best Western Mattydale accommodation from AU$88

Front desk and shuttle service were rude and unprofessional Nothing about this property feels safe !

Excellent place to stay. Clean Staff was professional

The multiple staff I met seem to have good intentions, and the sheets and towels were clean. However, the room badly needed dusting from the HVAC unit to lamps to doors. The refillable shampoo and body wash dispensers were empty. The breakfast was nice overall though the coffee was empty and never refilled.

Easy check in, clean, beds were so comfy and sheets had no stains. It was a quiet peaceful stay for our trip on the road.

I found a hotel approximately an hour before I got there telling them that we were coming with my 13-year-old niece to celebrate her birthday and that we would appreciate having a room on the upper floor that which we got and in that phone call I told the gentleman that we were coming to go swimming OK fine I showed up checked in all checked in going to my room and noticed the pool is closed, not understanding why the gentleman couldn’t have told me that on the telephone because I would’ve changed my reservation to somewhere else. What do you do with 2 13-year-old girls at night in a hotel with no pool during the evening we had someone try our room try to enter our room we’re four females in that room. We got up in the morning to have coffee, and went to the lobby for coffee there were no coffee cups. There were no employees there was a guy standing at the front desk waiting to check out before we came downstairs. She finally got helped after about 10 minutes if not longer. Then the young lady that came down to put in coffee cups was dressed like she walked in off the street slippers on sweatpants on winter coat hair and absolute mess. When we were checking in, the gentleman was busy paying attention to some sporting event on his phone. I understand your renovating because you just took over the hotel, but maybe some signs of explaining that or telling people that we were not the only guest discussing the fact that the hotel was a mess. We will not stay there again.

Room was freshly painted but not overall exceptionally clean. AC was very loud where it was impossible to sleep with it on. Bathroom door didnt latch and water was going down very slowly in the entire bathroom. Breakfast had very limited options. Overall, it was still ok for the price.